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pfcpompeysarah
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Xbox one - keep losing connection

Hi, Please help, I have a very upset son here who has had problems with his xbox one since last night.... he keeps losing connection when in xbox live, I have tried to speak to a VM techie but I had low battery on my phone and things weren't working ... I am not sure what to do as Xbox support said we needed access to certain ports.  I asked the VM support if I could go on chat with support and she said yes but it says not available/closed... 

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Re: Xbox one - keep losing connection

Evening pfcpompeysarah,

 

Thanks for posting and welcome to the community.

 

I'm sorry to read you are having issues with the Xbox One disconnecting.

 

In regards to opening ports, you can follow this guide which will show you how to do this > Port Forwarding.

 

When the disconnection, happens do any other devices notice this?

 

Is the Xbox One connected through a wired or wireless connection?

 

Let me know how you get on

Sam


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