Menu
Reply
  • 1
  • 0
  • 0
Jgrylls
Joining in
62 Views
Message 1 of 3
Flag for a moderator

Xbox live disconnecting

My son's xbox 360 keeps disconnecting from xbox live in the middle of a game. It has had the same problem sporadically in the past. Anye thoughts on how to rectify this?
0 Kudos
Reply
  • 7.37K
  • 316
  • 524
Forum Team
Forum Team
34 Views
Message 2 of 3
Flag for a moderator

Re: Xbox live disconnecting

Hi Jgrylls,

 

Thanks for posting!

 

Sorry to hear you're having trouble with your connection.

 

We've picked up an issue with the Superhub 2ac and have sent out a new update to fix the issue. All you need to do is reboot your Superhub 2ac and leave it for about 15 minutes.

 

Check out this thread for more information.

 

All the best! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 20.54K
  • 544
  • 3.16K
Sephiroth
Alessandro Volta
27 Views
Message 3 of 3
Flag for a moderator

Re: Xbox live disconnecting

It's a pity that the Forum Team aren't more specific about the "update". I suppose you'll know it's happened if the xbox works properly again.

The "update" is to regress the SH2ac firmware from v2.0.11 to v1.0.11. The Network Log from the SH2ac would indicate a successful Software Download; the other way to find out is to check via the INFORMATION section of the ROUTER STATUS link at the top right hand corner of the hub login screen.

You do have a SH2ac (VMDG490)? Yes?

Seph - ( DEFROCKED - My advice is at your risk)

0 Kudos
Reply