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Wireless printer connection since new router

Please help before I do the rock 'n' roll thing c1970s and throw the printer out of the window!


We had a new Virgin Router installed recently. Ever since my wireless printer HP Officejet 6500A hasn't played fairly.

I have re-input the wi-fi password and got my wife to push the button on front of the router.

The printer never stays connected. I have to keep turning it on and off.

I'm now being told by the printer to enter a pin number into the router's configuration software.


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Re: Wireless printer connection since new router

Hello AndyPJo1,

Thanks for posting and a big welcome to the community Smiley Very Happy

Sorry to hear about the trouble you're having with your printer, I've come across a few of these recently. Have you ensured that your printer software is fully up to date? You can check the manufacturers website for updates.

To connect your printer via pin please do the following:

- Log into your Hub

- Access Advanced Settings > Wireless > WPS

- Then Add WPS Client > pin.

Could you please let us know if this helps,

Take care.


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