I'm wondering if anyone could help me. I'm a VM SuperHub 2 user. VM has provide the service I needed since day 1: streaming, online games (PS4 and PC), download - everything!
About 2 months ago I've started to experience connection issues, which never happened.
I keep getting disconnect from wired connection. When diagnosed, it says the 'router point' is broken. However, when I diagnosed the problem again it says there is nothing wrong with my SuperHub 2. My wired connection keep dropping off even when I'm not browsing or using any clients/softwares that required connection.
My wireless seemed to be experiencing some connection issue as well. Every games I try to connect to now (within UK) labelled my connection as 'Strict' or just 1 bar connection whilst before it was Open/full bar connection. I thought it was just the wireless issue, so I wired my PS4 and the same problem occurred.
Things I've done to try to solve the issue:
Reset my router
Changed my wireless channel
Double checked if any of the connections are blocked by fire wall
Changed my passwords over and over again, in-case someone managed to connect to my wireless network
None of these works. Could anyone please help me or refer me to anybody that could? Is it possible for me to get a new router?
Sounds strange, I'd recommend speaking to the technical support at 150 (VM phone) or 0345 454 1111 (non-VM number) where they can run more diagnostics and if necessary, book a technician. Hope this helps!
------------------------ Regards, Conn (I do not work for VM, just like to help the community out, so I may be wrong )
Your downstream power levels are too high and need to be looked at by a VM tech.
You will need to contact VM for resolution, either by waiting here about a week until a VM Forum Team Member picks up the thread, or give them a call on 150 from a VM line or 0345 454 1111 for a quicker response.
Really sorry to hear you're having trouble with your connection.
As griffin has pointed out, you've got an issue with your Downstream Power level that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to check it out.
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