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TabithaClaire
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Wifi won't accept password

Last night the wifi suddenly disconnected mine and my husbands phones.

The wifi password sign-in box flashed up on our screens and we both attempted to sign-in again but it wouldn't accept the password. Each time we entered it the box asking for the password just reloaded over and over again. We weren't ever told that it was incorrect but it won't let us sign-in.

We know that the password is correct as it's the one listed on our router, we've never attempted to change it.

There's no problem with the wifi service as I've done a fault check via Virgin and the wifi network does appear on our devices, it seems to be the log-in procedure that's causing the problem.

Any advice gratefully appreciated!

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Dave_cq
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Re: Wifi won't accept password

Try turning off the hub and leave it a couple of minutes before turning back on.

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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Forum Team
Forum Team
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Re: Wifi won't accept password

Hi TabithaClaire,

 

Thanks for joining the community Smiley Very Happy

 

Sorry to hear about your recent connection problems. It looks like you're back up and running now, but please let me know if you're still struggling.

 

Thanks again for posting,

Take care.

Heather_J

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