Since joining Virgin in February 2017 I have experienced a dramatic reduction in wifi speeds that I can achieve. Currently it is around 25mbps but does drop to 3mbps. I am paying for up to 200mbps and hard wired connection varies between 190 and 100mbps but on occasions drops to around 40mbps.
Four engineers have visited performing various things to resolve the issue including changing the router. The last engineer called and again he could not resolve the issue. He left me a sheet that noted "ticket raised for errors" and "speed issue fix date 12 July". He did not give a reason for what I would consider a very long time to resolve the issue or what the issue actually was.
I would like someone to advise if you know what the problem actually is as by the 12 July I will have been experiencing an extremely poor service for almost 4 months. I am in Area 25.
Are you saying that 40mbps from a 200mbps service is good speed?
I have a changed channels, the engineer split the 2.4 an5 bands to try and increase speed without any noticeable difference. My computer has an 802.11ac wireless card so should be receiving the best performance. Is the "super hub" so bad that the only solution is to spend another couple of hundred pounds on a new router or can I send Virgin Media the bill?
Since you have mentioned a fix date of 12th July ( I know this is a long way away) this sounds like your being affected by high utilisation...this means certain times of the day your speeds will degrade due to the usage on the cable. ( not your individual cable to the property, the cables that run underground providing a lot of customers with their connection)
High Utilisation is one of the most frustrating faults as this is a fault that the engineers over the phone can not fix, it means cabling work will need to be actioned, going through council to get planning permission which can take a long time which is why you have probably been given the est fix time of 12th July. Virginmedia has a credit policy in place so whilst they can not fix the fault at this moment you should not be paying for a full broadband service, you will be entitled to a discount. If you have line rental with virgin you can ring 151 if you do not have line rental then call 03454 454 11 11, option 1. Then a credit can be applied to your account.
Whilst this doesn't fix your fault at least your not paying for a full service your not receiving.
Hope this helps
I am a virginmedia employee but all opinions are my own.