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s9750
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Wifi signal constantly dropping

Tried adding this toa previous thread but thought it best to start my own. My wifi appears to drop out even though all the blue lights are still showing on my superhub 2. It means that I need to reboot the hub at least daily and sometimes more often. I have posted my network log below back to 20th if that helps at all

Network Log

First Time Last Time Priority Error Number Description
27/12/2016 14:06:42 GMT 27/12/2016 14:06:42 GMT Error (4) 68010302 DHCP WAN IP - 
27/12/2016 14:05:40 GMT 27/12/2016 14:05:40 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
24/12/2016 15:24:01 GMT 24/12/2016 15:24:01 GMT Error (4) 68010302 DHCP WAN IP - 
24/12/2016 15:23:01 GMT 24/12/2016 15:23:01 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
24/12/2016 13:17:14 GMT 24/12/2016 13:17:14 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
20/12/2016 21:43:55 GMT 20/12/2016 21:43:55 GMT Error (4) 68010302 DHCP WAN IP -
20/12/2016 21:42:54 GMT 20/12/2016 21:42:54 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
20/12/2016 21:11:29 GMT 20/12/2016 21:11:29 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
20/12/2016 17:46:32 GMT 20/12/2016 17:46:32 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
20/12/2016 10:56:41 GMT 20/12/2016 10:56:41 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4

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Superuser
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Re: Wifi signal constantly dropping

levels look good - yes you would need to leave a laptop connected wired to see if that drops at the same time as the wifi

if it does that suggests [to me] a problem VM's side - if its just the wifi then thats yours to solve as the connection would be seen to be ok

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Tony
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Superuser
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Re: Wifi signal constantly dropping

post the upstream and downstream levels and do you have the same problems on a wired connection - if you have not tested wired then you need to do that to determine if this is just a wifi fault - if it is just wifi then look at the channels that are in use from other wifi networks around you - rebooting the SH will find the best wifi channel for you at that time if you have it set to auto which should be the best you get - thats certainly suggested by what you say - but as things change the SH your wifi can degrade

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Tony
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s9750
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Re: Wifi signal constantly dropping

Tried to add them but they don't look very readable, sorry. I'll try again if they are no good. I have tried wired but only to check the speeds haven't left the laptop wired for any length of time. I assume I would need to leave it wired for some time to test it.

 

Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 243000000 235000000 251000000 259000000 267000000 275000000 283000000 291000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 42 41 43 44 61 62 63 64
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 2.71 2.66 2.69 2.77 3.75 4.14 3.08 3.28
RxMER (dB) 37.09 36.84 37.09 37.09 38.26 38.26 37.94 37.94
Pre RS Errors 360 420 298 304 320 290 974 974
Post RS Errors 302 271 287 301 317 289 974 974
Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 4 N/A N/A 5
Frequency (Hz) 36800000 N/A N/A 30200000
Ranging Status Success Other Other Success
Modulation 64QAM N/A N/A 64QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 42.75 N/A N/A 41.25
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

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Superuser
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Re: Wifi signal constantly dropping

levels look good - yes you would need to leave a laptop connected wired to see if that drops at the same time as the wifi

if it does that suggests [to me] a problem VM's side - if its just the wifi then thats yours to solve as the connection would be seen to be ok

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Tony
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s9750
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Re: Wifi signal constantly dropping

Thanks. I'll keep an eye on it and see what happens.

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wonkotsane
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Re: Wifi signal constantly dropping

I'm interested to see if this is the same problem I've been getting.

Massage an ego, click the kudos button. If someone answers your question, mark it as helpful.
Be nice, eat all your vegetables and keep your room tidy.
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79vwcrewcab
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Message 7 of 11
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Re: Wifi signal constantly dropping

Always worth checking if the channel your router is set to is congested, I use an Android app called wifi checker - shows what signals you can see 'locally' and if yours is 'overlapping' another signal, also shows which channels are free. Instruction of how to change wifi channels here:

http://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1001&PARTITION_ID=1&TIMEZONE...

Hope this helps.

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Superuser
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Message 8 of 11
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Re: Wifi signal constantly dropping

always worth remembering that wifi apps can only see wifi. that doesn;t mean the other channels are free. lots of things use 2.4ghiz that are not wifi.

Smart meters. Smart home stuff, baby monitors. cordless phones bluetooth, zigbee even microwaves.
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79vwcrewcab
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Message 9 of 11
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Re: Wifi signal constantly dropping

Indeed but generally supplied are routers 'default' to the same channel so particularly in residential areas signals get congested. My Virgin lists other things to consider also. 

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johnleach2001
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Re: Wifi signal constantly dropping

Same problem wired fine extender router wireless ok just virgin router no internet access 40 minutes on phone to someone who knew less than me. He then hung up on me. What a service what a company how do you get proper technical support
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