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ianperry34
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Wifi range

Hello,

Just had TiVo installation along with fibre and phone. Have top package with 200mbs service. Cannot get wifi upstairs perhaps 15 ft away from router. Other houses up to 100 ft away is available but not our own!
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Re: Wifi range

Hey ianperry34,

 

Thanks for posting and a big welcome to the community Smiley Very Happy

 

Sorry to hear that your wireless range isn't great, I know this is disappointing.

 

Often to improve wireless performance, you just have to select a different operating channel. Please take a look at this help article for instructions on how to do this.

 

Would you please let us know if this helps.

 

Take care.

Heather_J

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ianperry34
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Re: Wifi range

Hello, we have had success changing the channel to increase speed a little. However the range is very poor. We are just able to use the wifi when in the same room as the router!
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Re: Wifi range

Hi ianperry34,

 

Thanks for coming back to us about this.

 

I've had a look at your account and there does appear to be some issues present with your equipment levels which would require an engineer to take a look at.

 

I've sent you a private message for us to arrange this.

 

You can locate my message by clicking on the envelope icon near the top right corner of the Community page.

 

Speak to you soon,

 

Nat_J


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