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nasimg
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Wifi on Superhub (1.0) keeps dropping

Hi I just tried getting through to support but my call was disconnected at 16 mins Man Sad

I've had the Hub since 2011, and its been fine until this year where the wifi keeps dropping. My wired pc is ok but my laptop and smartphone drop the wifi connection. I called a few weeks ago with the same issue and the tech lady changed the channel on the router which again worked for a few days but its getting frustrating having to bounce the router almost daily when I'm at home.

I've recorded some of the dropped connection on my laptop via the net uptime monitor (see below):

Net Uptime Monitor Failure Log (NetUptimeMonitor.com)
Licensed to xxxxxxxxxxxx 
 
=======================================
09/12/2016 09:29:17 Log Start
---------------------------------------
Failure Start       Length
09/12/2016 09:29:19 0:05:29
09/12/2016 09:36:06 0:00:09
09/12/2016 09:37:03 0:00:11
09/12/2016 09:38:33 0:00:18
09/12/2016 09:39:20 0:06:05
09/12/2016 09:49:02 0:00:15
09/12/2016 09:50:47 0:21:33
09/12/2016 10:14:27 0:00:14
09/12/2016 10:15:57 0:00:05
09/12/2016 10:17:30 0:00:07
09/12/2016 10:22:00 0:00:07
09/12/2016 10:23:31 0:00:19
09/12/2016 10:28:41 2:48:42

I hope my loyalty is rewarded...is it time for a new router?

Nasim

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Sephiroth
Alessandro Volta
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Re: Wifi on Superhub (1.0) keeps dropping

Defoe time for a new hub. That model, despite your apparent satisfaction, is a wireless fail. Let's hope the VM bods when they get to your thread in a week or so will deem your SH1 to be broken. I suspect that first they'll put you through the change channel hoops.

You can always buy your own wireless router and put the wretched SH1 into modem mode. It's the only mode that the SH1 handles well.

Seph - ( DEFROCKED - My advice is at your risk)

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Forum Team (Retired) Adam_L
Forum Team (Retired)
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Re: Wifi on Superhub (1.0) keeps dropping

Hi nasimg, 

Thanks for letting us know about your Super Hub dropping WiFi connection, I apologise for any inconvenience caused.

I have tested things from here and I can see that your upstream power levels are too high and will require an engineers attention in order to resolve this for you.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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nasimg
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Re: Wifi on Superhub (1.0) keeps dropping

Thanks for your help the engineer who visited tested the hub and found it faulty. It was replaced with a Super Hub 3 and the connections are rock solid now - mightily impressed with the service.

Regards

Nasim 

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