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Julia85
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Wifi not workin on superhub

My wifi suddenly stopped working. The WIFI light is not on... Not sure what to do? Thanks
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Superuser
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Re: Wifi not workin on superhub

Can you reach http://192.168.0.1 or http://192.168.100.1 with a device wired to the hub?

All wireless SSIDs and passphrases will default to the values printed on the hub after a FR.


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Superuser
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Re: Wifi not workin on superhub

what hub do you have?, you could reset the hub guide -> https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...
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Julia85
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Re: Wifi not workin on superhub

Thank you for the reply. i don't seem to be able to open the link though. I've tried to reset my Super Hub without success. The traffic light is lit blue, the next one down ( not sure what that one is...) is lit grern and the wifi one is not on at all. Perhaps the router needs replacing? I have had it a good few years now...
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Julia85
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Re: Wifi not workin on superhub

I should have mentioned.. I've reset the router using the pinhole button. I am not able to access http://192.168.0.1... Cheers
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Superuser
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Re: Wifi not workin on superhub

Can you reach http://192.168.0.1 or http://192.168.100.1 with a device wired to the hub?

All wireless SSIDs and passphrases will default to the values printed on the hub after a FR.

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ntlworldrefugee
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Re: Wifi not workin on superhub

What does FR mean?

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Superuser
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Re: Wifi not workin on superhub

Factory Reset, it sets the hub back with the settings it had when leaving the Factory, in other words back to it's default settings.

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ntlworldrefugee
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Re: Wifi not workin on superhub

Thank you.
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Forum Team
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Re: Wifi not workin on superhub

Hi Julia85,

Thanks for your post, welcome to the Community Forum Smiley Very Happy

How are you getting on since your last post? Have you been able to get onto your wireless connection yet? If not, let us know and we can look into sending you a replacement.

Have a great weekend,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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