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themanfromhell
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Wifi keeps cutting out

Been happening for a few weeks now the 2.4g and 5g network goes down but my wired connection is fine. I have to then manually reset the router and wait 10 minutes for my wifi to be operational again. I've phoned numerous times now and just get fobbed off. Any help would be appreciated 

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Forum Team (Retired) Adam_L
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Re: Wifi keeps cutting out

Hi themanfromhell, 

Thanks for letting us know about your issues with your WiFi cutting out, I apologise for any inconvenience caused.

After running some tests from this side, I noticed that both of your upstream power levels are too high and will require an engineer to attend and investigate things further for you.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking, please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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