Have moved the modem and reset it multiple times a day and wifi is just awful. Any recommendations? We are already on the fastest package, thinking about moving to sky because it's been like this for months
Short of a faulty hub (unlikely), the problem is due to the laws of physics that affect WiFi signal propagation.
The 2.4GHz band will permeate walls/ceilings better than thee 5GHz band, but there can be serious wireless channel contention with your near neighbours, whichis remporarily alleviated by rebooting the hub (which then selects a less congested channel).
The 5GHz band is unlikely to suffer contention, but its range is not high.
Then, of course, it matters whwre you site your hub for optimum propagatio.
You ask for recommendations. If it's important to you that there should be good WiFi upstairs, the Powerline solution is perfect. I use it intwo houses.
Another provider's WiFi is susceptoible to the problems you've got because WiFi is WiFi.
Another option to improve your wireless is with a third party router. It is what I and many other customers do and it can make a huge difference.
Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong If my answer solves your problem please mark it as helpful as it may help others My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
I don't know we've tried them that's all I know. The wifi is just shocking in the house I think we might just be going to sky, where all of us can actually connect and not have to resist the modem and router every other day. Thanks for the help
Why do you think you are going to get better wireless with Sky?, bearing in mind all wireless has to obey the laws of physics, regardless of supplier.
The Sky Hub 2 is shocking, no 5Ghz band and 100Mbps ethernret ports. The Sky Hub Q fairs a little better supporting wireless AC and two Gigabit ethernet ports. Personally, I cannot see it performing significantly better than the VM hubs. If you are going to switch, go to BT, their hUb is much better than Sky's.