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rp407
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Wifi is connected but internet keeps dropping

Hello

I have been having a problem with my Super Hub for a while in that my wifi remains connected on my devices but the actual internet connection drops out.

The only way to get around this is to turn off wifi on my laptop/phone and then turn it on again. I have tried resetting my Super Hub to factory settings and also using different wireless channels but this does not seem to make a difference. As far as I can tell, there are no issues when using a wired connection.

Could someone please help me figure this out?

Thanks!

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Forum Team
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Re: Wifi is connected but internet keeps dropping

Hello rp407,

 

Sorry to hear this is happening and I would like to welcome you to the community.

 

As you have mentioned there's no issues when connected through a wired connection and there can be many factors that affect the wireless signal so I have added two links below which should help you get the best out of your wireless connection.

 

*Changing your wireless channel*

 

                      and

 

*Getting the best out of your wireless connection*

 

Please let me know if you still have any issues and I'll investigate it further for you.

 

Kind regards

Rose
Forum Team


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