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RandomCustomer
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Wifi has irregular and bad connections

So recently within the last week the WiFi has been acting up and having a family of gamers, this is heavily noticeable, and we are averaging speeds of about 2/3mbs where we have only ever seen it go up once above this number to about 20mbs. This has only started occurring since we had our Wifi cut off for a morning and il give virgin media their dues, responded to it pretty quickly however the problem has occurred since. It is more frequent during the evening where it all drops of and we all start to game a bit more. Is there any advice about any actions I can take, considering this is disrupting both studies and gaming for my family and I. 

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Forum Team
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Re: Wifi has irregular and bad connections

Hello RandomCustomer

 

Welcome to our forum, I am sorry you are having problems with poor connection. The line and hub look good, the area traffic is low and no noise issues. I suspect this may be down to local wireless performance, we have a few wireless tips that may help. We would recommend a wired connection for gaming by the way.

 

Thank you

Nicola

Virgin Media Forum Team
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