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anTastico
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Message 1 of 14
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Wifi dropping from mobile devices.

Hey guys.

Recently I've been having an issue with my wifi. It seems to drop from my mobile devices (but not wired connections). Rebooting my modem sorts it obvously but so does disconnecting said device from the wifi network and reconnect.

Another issue im having is with the powerline adapter I am using which every now and then seems to lose connection to the modem. Unplugging/plugging the adapter seems to restore the connection.

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anTastico
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Message 2 of 14
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Re: Wifi dropping from mobile devices.

Just had a new issue today.

My iPad lost connection to the network again so I did the, whats becoming routine, disable/re-enable and connect back to the network. This time however I was told incorrect password, which I knew was not incorrect. Tried to connect to the 5G network which uses the same password and no problems. I checked my phone, connected to the 2G and 5G network fine. Checked my Mums iPad to see if it's an issue with iOs, nope, connects to both networks fine.

Rebooting the modem fixed the issue.... A little help would be nice please.

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anTastico
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Message 3 of 14
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Re: Wifi dropping from mobile devices.

Tech support no longer visit these forums?

Always preferred here than phoning some unhelpful person that auto books an engineer. I mean I don't mind one coming out but it's time wasted, him coming out to say you modem is on its way out we'll send you a new one in a week or whatever when on here it used to get sorted much quicker.

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anTastico
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Message 4 of 14
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Re: Wifi dropping from mobile devices.

Cmon... I see other peoples threads getting answered within a few days and other it takes weeks. This place used to be much more helpful.

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smokinjoe
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Message 5 of 14
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Re: Wifi dropping from mobile devices.

Having exactly the same problems... and tried all the same fixes, ie reboot.

I even bought a Boost for my Sonos and that hasn't helped at all.

I will write and complain at the weekend - and let you know the response.

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anTastico
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Message 6 of 14
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Re: Wifi dropping from mobile devices.

Bump.

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anTastico
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Message 7 of 14
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Re: Wifi dropping from mobile devices.

Bump.

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Tsar
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Message 8 of 14
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Re: Wifi dropping from mobile devices.

Provide more details and people will possibly be able to help. 

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anTastico
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Message 9 of 14
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Re: Wifi dropping from mobile devices.

Such as?

Downstream Channels
Lock Status	Channel ID	Frequency	Modulation	Rx Power	RxMER	Pre RS Errors	Post RS Errors
Locked	13	299000000 Hz	256 QAM	3.2 dBmV	 38.3 dB	1277	300
Locked	9	267000000 Hz	256 QAM	3.0 dBmV	 37.9 dB	1171	300
Locked	10	275000000 Hz	256 QAM	3.1 dBmV	 37.9 dB	1118	1010
Locked	11	283000000 Hz	256 QAM	3.1 dBmV	 37.9 dB	1060	998
Locked	12	291000000 Hz	256 QAM	3.1 dBmV	 38.6 dB	302	290
Locked	14	307000000 Hz	256 QAM	3.4 dBmV	 38.6 dB	294	285
Locked	15	315000000 Hz	256 QAM	3.7 dBmV	 39.0 dB	316	310
Locked	16	323000000 Hz	256 QAM	3.7 dBmV	 38.6 dB	276	276
Upstream Channels
Lock Status	Channel ID	Frequency	Modulation	Tx Power	Mode	Channel Bandwidth	Symbol Rate
Locked	2	39400000 Hz	ATDMA	35.8 dBmV	64QAM	6400000 Hz	5120 Ksym/sec
NotLocked	0	0 Hz	 	0 dBmV	 	 	0 Ksym/sec
NotLocked	0	0 Hz	 	0 dBmV	 	 	0 Ksym/sec
Locked	1	46200000 Hz	ATDMA	37.3 dBmV	64QAM	6400000 Hz	5120 Ksym/sec

?

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Tsar
Up to speed
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Message 10 of 14
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Re: Wifi dropping from mobile devices.

Such as average connection speed you get on wireless devices in the locations where they disconnect, such as the make and model of the powerline adapters. Basic clues. 

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