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MrPacketLoss
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Wifi dropouts on superhub

So for some time now ive been getting dropouts and lockups of both my 2G and 5G wireless on my Super Hub2ac.

The wifi will disappear, reappear but wont allow connections etc. Only a reboot seems to fix this, but sometimes it just fails right away again, sometimes it takes a day or two.

Ive tried a factory reset, changing channels, wireless mode etc. Makes no difference.

Any help would be much appreciated! Thanks in advance!


Some diagnostics :

Information

Standard Specification CompliantEuroDOCSIS 3.0 Compliant
Serial Number3PM345WK023F5
Hardware Version1.03
Software VersionV1.01.11
CM CertificateInstalled

 

Modem Initialisation Stage Status
Downstream AcquisitionLocked
Primary Frequency250750000 Hz
DHCPDone
TFTPDone
Time Of Day18:49:15 GMT
SecurityBPI+
Counters T1,T2,T3,T4,Sync,Resets000,000,000,000,000,000
Internet Connection IP Address Status
WAN IP Addressxxxxxxx
Lease Time Remaining4 days 02h:00m:22s
ExpiryTue 31 Jan 20:49
Current Network TimeFri 27 Jan 18:49 GMT

 

Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked51250750000 Hz256 QAM5.7 dBmV 36.2 dB2858495
Locked49234750000 Hz256 QAM5.5 dBmV 35.8 dB5815808
Locked50242750000 Hz256 QAM5.7 dBmV 35.8 dB4125770
Locked52258750000 Hz256 QAM5.9 dBmV 36.0 dB1624452
Locked53266750000 Hz256 QAM5.9 dBmV 36.4 dB813448
Locked54274750000 Hz256 QAM6.1 dBmV 36.4 dB797426
Locked55282750000 Hz256 QAM6.0 dBmV 36.4 dB817416
Locked56290750000 Hz256 QAM6.0 dBmV 36.2 dB955400

 

Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked1839400000 HzATDMA44.8 dBmV64QAM6400000 Hz5120 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec
Locked2153700000 HzATDMA43.8 dBmV16QAM6400000 Hz5120 Ksym/sec

 

Date Time Error Number Error Description
27/01/201718:47:05 GMT66050310Auth Success - Web login successful.
27/01/201718:37:10 GMT66050310Auth Success - Web login successful.
27/01/201718:26:59 GMT66050310Auth Success - Web login successful.
27/01/201708:37:48 GMT68010302DHCP WAN IP - xxxxxxxxx
27/01/201708:36:58 GMT68000407TOD established
Time Not EstablishedTime Not Established84000510Downstream Locked Successfully
27/01/201708:35:32 GMT69011200SW download Successful - Via Config file
27/01/201708:29:43 GMT68010302DHCP WAN IP - xxxxx
27/01/201708:28:54 GMT69010200SW Download INIT - Via Config file tftp file-********
27/01/201708:28:43 GMT68000407TOD established
Time Not EstablishedTime Not Established84000510Downstream Locked Successfully
25/01/201721:50:46 GMT66050310Auth Success - Web login successful.
25/01/201721:50:29 GMT66050310Auth Success - Web login successful.
25/01/201707:57:31 GMT84020200Lost MDD Timeout
25/01/201707:57:31 GMT84020200Lost MDD Timeout
25/01/201707:57:31 GMT84020200Lost MDD Timeout
25/01/201707:57:31 GMT84020200Lost MDD Timeout
25/01/201707:57:31 GMT84020200Lost MDD Timeout
25/01/201707:57:31 GMT84020200Lost MDD Timeout
25/01/201707:57:31 GMT84020200Lost MDD Timeout

 

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cosymart
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Re: Wifi dropouts on superhub

From what you say I would suspect a strong signal from a nearby source that is swamping your signals. The fact that a reboot cures it for a short while also points to this as the router if set to automatic channel selection will select the channel with the least competition. The only thing I can think of suggesting is a wifi signal booster. Fight fire with fire... let the best man win :-(

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MrPacketLoss
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Re: Wifi dropouts on superhub

Lol, its not a strong local signal. I only have a neighbour on one side (and im detached!) and he does not have wifi ;-)

At first, i thought it might be a wifi device was causing the hub to die (ive read this elsewhere on the forums) so i turned off everything except my Galaxy S7. A couple of days later, bang, same problem. 

Dont really want to fork out a bunch of cash to be a wifi router when this one should work...

 

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SHADOWSEED
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Re: Wifi dropouts on superhub

FYI: Spoke to customer support. Turns out its a known issue with the current Firmware on this hub.... Am getting an new Super Hub 3 to replace it Smiley Happy

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cosymart
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Re: Wifi dropouts on superhub

Ooo a "3" ..... envy :-)
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Forum Team
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Re: Wifi dropouts on superhub

Hi MrPacketLoss,

 

Thanks for posting!

 

Sorry to hear you're having WiFi trouble.

 

It could potentially be an issue with the Hub 3.0 itself. Could you try changing the wireless channel to see if that helps?

 

Speak soon Smiley Very Happy

 

Josh


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cosymart
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Re: Wifi dropouts on superhub

If you read the original post you will notice that the faulty hub was a 2ac and he now has a 3 to replace it. In addition the 1st reply to the OP was from me who suggested.....drum roll.... rebooting the hub which automatically changes the wireless channel. Want borrow my glasses? Smiley Very Happy
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