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vc1980
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Wifi drop resolved by reset

Hi all,

It's been happening for about 1-2 months where the desktop connected by ethernet has no problems but multiple wifi devices get random drop outs from the router. Somtimes it works if I turn the device to airplane mode and back but sometimes that doesn't work and I need to do a reset.

I've seen that some people have gotten great help from this forum so I was wondering if anyone can help me out.

Much appreciated!

Network log:

16/03/2017

11:56:34 GMT

66050310

Auth Success - Web login successful.

16/03/2017

09:36:44 GMT

68010302

DHCP WAN IP - removed

16/03/2017

09:35:41 GMT

68000407

TOD established

Time Not Established

Time Not Established

84000510

Downstream Locked Successfully

15/03/2017

23:39:35 GMT

82000200

No Ranging Response received - T3 time-out

15/03/2017

22:03:50 GMT

82000200

No Ranging Response received - T3 time-out

12/03/2017

13:33:54 GMT

68010302

DHCP WAN IP - removed

12/03/2017

13:32:50 GMT

68000407

TOD established

Time Not Established

Time Not Established

84000510

Downstream Locked Successfully

08/03/2017

22:52:36 GMT

68010302

DHCP WAN IP - removed

08/03/2017

22:51:34 GMT

68000407

TOD established

Time Not Established

Time Not Established

84000510

Downstream Locked Successfully

08/03/2017

20:40:28 GMT

68010400

DHCP REBIND WARNING - Field invalid in response

08/03/2017

20:39:50 GMT

68010100

DHCP RENEW sent - No response for IPv4

08/03/2017

20:39:15 GMT

68010100

DHCP RENEW sent - No response for IPv4

08/03/2017

20:38:07 GMT

68010100

DHCP RENEW sent - No response for IPv4

08/03/2017

20:35:49 GMT

68010100

DHCP RENEW sent - No response for IPv4

08/03/2017

20:31:12 GMT

68010100

DHCP RENEW sent - No response for IPv4

08/03/2017

20:21:58 GMT

68010100

DHCP RENEW sent - No response for IPv4

08/03/2017

20:03:31 GMT

68010100

DHCP RENEW sent - No response for IPv4

 

 

Downstream

 

DS-1

DS-2

DS-3

DS-4

DS-5

DS-6

DS-7

DS-8

Frequency (Hz)

266750000

274750000

282750000

290750000

298750000

306750000

314750000

322750000

Lock Status(QAM Lock/FEC Sync/MPEG Lock)

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Channel ID

13

14

15

16

17

18

19

20

Modulation

256QAM

256QAM

256QAM

256QAM

256QAM

256QAM

256QAM

256QAM

Symbol Rate (Msym/sec)

6.952000

6.952000

6.952000

6.952000

6.952000

6.952000

6.952000

6.952000

Interleave Depth

I=12
J=17

I=12
J=17

I=12
J=17

I=12
J=17

I=12
J=17

I=12
J=17

I=12
J=17

I=12
J=17

Power Level (dBmV)

6.23

6.36

6.60

6.43

6.73

7.32

7.21

7.11

RxMER (dB)

36.61

36.84

36.39

36.39

36.84

36.84

37.09

36.84

Pre RS Errors

               

 

2030

1635

747

743

295

319

378

284

Post RS Errors

             

 

297

288

309

312

278

302

375

281

 

 

Upstream

 

US-1

US-2

US-3

US-4

Channel Type

2.0

N/A

N/A

2.0

Channel ID

71

N/A

N/A

69

Frequency (Hz)

32600000

N/A

N/A

46200000

Ranging Status

Success

Other

Other

Success

Modulation

16QAM

N/A

N/A

16QAM

Symbol Rate (Sym/sec)

5120000

N/A

N/A

5120000

Mini-Slot Size

4

N/A

N/A

4

Power Level (dBmV)

46.25

N/A

N/A

48.00

T1 Timeouts

0

0

0

0

T2 Timeouts

0

0

0

0

T3 Timeouts

0

0

0

0

T4 Timeouts

0

0

0

0

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Superuser
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Re: Wifi drop resolved by reset

The stats are fine which is unsuprising as your ethernet connection is fine.

Wireless reception is affected by many factors like Range, Client hardware, the Topograpy of your home, and the big killer, Wireless interference.

First of all, I would ensure the Hub is placed in a central, open position, away from obstacles and electrical devices.

You could try changing the wireless channel manually. Downloading a wireless scanner like InSSIDer for Windows or WiFiAnalyser for Android would help by showing you the surrounding wireless networks, the channels they are broadcasting on, and their signal strengths, so you can select the best wireless channel.
Bear in mind that the wifi scanner will not show interference from other sources of wireless interference such as A\V streaming devices, Baby monitors, Chordless phones, Microwave ovens, Plasma TVs, Security systems, etc.

Setting the Hub's radio setting to 300Mbps (or 40Mhz channel) is not advised on the 2.4GHz band as it takes up over half of the available spectrum, making it prone to wireless interference..

Using the wider, usually less congested 5Ghz band could help, if your client devices support it.

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vc1980
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Re: Wifi drop resolved by reset

Thank you both so much for the expertise. I will try the suggestions.
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Forum Team
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Re: Wifi drop resolved by reset

Hi vc1980,

 

Welcome to the Community!

 

Sorry to hear you've had some trouble with your WiFi.

 

How did you get on with griffin's suggestions? Let us know if you're still having any trouble.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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vc1980
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Re: Wifi drop resolved by reset

Hi Josh, thanks for the follow up!

What I've done is move the router so it's as central in the house as I can get it. Then I logged into the router and changed it so on the 2gh it's on 144mb to and 5ghz to 214mb.

I think it may be slightly better but it seems to be happening when I'm either on my phone or tablet.

Again, no problems with my desktop which is on ethernet.

I thought I'd observe it more before I reported back so perhaps there is a pattern.

Thought I'd give you an update in the interim though.

Is there anything else I should be looking at in the mean time?
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Sololobo
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Re: Wifi drop resolved by reset


vc1980 wrote:
Hi Josh, thanks for the follow up!

What I've done is move the router so it's as central in the house as I can get it. Then I logged into the router and changed it so on the 2gh it's on 144mb to and 5ghz to 214mb.

I think it may be slightly better but it seems to be happening when I'm either on my phone or tablet.

Again, no problems with my desktop which is on ethernet.

I thought I'd observe it more before I reported back so perhaps there is a pattern.

Thought I'd give you an update in the interim though.

Is there anything else I should be looking at in the mean time?

Modem mode, and a decent 3rd. party wireless router?




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I Drink and I
Remember Things.
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