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OnurAydogan
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Wifi Extremely slow and most of the time none existent

Hello. Our wifi says we have a stong connection (270mbps) for 5g and (117 for 2g) but our wifi barely works. I've checked the status of the super hub 2 and it says its Ok. It hasn't been working properly for nearly a week.
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backtothefuture
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Re: Wifi Extremely slow and most of the time none existent

Are you also experiencing issues on wired connections ? - Is the problem purely on Wi-Fi ?

-

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OnurAydogan
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Re: Wifi Extremely slow and most of the time none existent

Wired doesn't work either.
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Forum Team
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Re: Wifi Extremely slow and most of the time none existent

Hi OnurAydogan,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004728455). Our technicians are working to get this resolved and have set a review date of 19th April 2017.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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OnurAydogan
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Re: Wifi Extremely slow and most of the time none existent

Thank you Josh. I called Virgin Media yesterday they told me I had no problems with my connection. Even though on my console it told me I'm losing 16% to packetloss. It also said my conenction was 143mbps even though we have 50 as a package. Thanks for telling me theres a fault in my area. I got really annoyed with the support that I got because the person i talked to made me seem like I was lying.
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Forum Team
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Message 6 of 7
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Re: Wifi Extremely slow and most of the time none existent

Hi OnurAydogan,

 

No problem! There's nothing worse than having a problem and not knowing the cause.

 

Give us a shout closer to the review date and we'll check for updates.

 

All the best! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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OnurAydogan
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Re: Wifi Extremely slow and most of the time none existent

It's better but still slowSmiley Sad
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