My router has all the blue lights on apart from the arrows which are green and constantly flashing, the tick flashes on and off but not as quick. No internet connection when on chrome or other explorers. Any help?
If there are no local area outages then the fastest way to get it fixed is usually to call VM and report the fault or you can wait for the forum team to get to this thread in a few days time.
Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong If my answer solves your problem please mark it as helpful as it may help others My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.