"Beyond that, I am extremely happy with my service."
That being the case and given that you have already gone through multiple hubs with no satisfaction I would consider buying a 3rd party router and setting the hub to modem mode. You may, of course, feel that you shouldn't have to pay for this. I don't disagree. But if you are looking to end your frustration that would be the route I'd suggest.
My personal choice would be the TP-Link Archer C7 or the Netgear R6400. They cost around £80. Others may have other suggestions.
Ah, I didn't know. But I suppose it validates my comment about VM messing with the firmware.
I know in general that the WiFi antennas on my HTC 10 suck, but it isn't just my phone that has been the problem, my partners s7 also refused connect, as does the laptop, tablets refuse to connect, the extender stops working, not even being able to connect.
As you can see in the last two pictures, there were problems this morning for both wifi and now ethernet apparently.
The screenshot on my phone says that the 2G wifi had "authentication problems" ... it doesnt. The 5G one said it was disabled ... It wasnt. And the extender just refuses to connect any which way when they crash. When I turned the PC on, I noticed this time that it had the exclamation mark over the netwrok icon. Couldnt connect to anything, including the router. Have attached a screenshot of the most recent log, although I'm not sure if its that helpful.