Hi, I've been having an issue now for about 3 months where my internet connection drops but my devices are still connected to the WiFi network. The drops seem random and happen at worst every 20 minutes or so.
I have noticed that when these events happen, the tick light on the router flashes blue about once a second, while the traffic arrow flashes green and a little faster.
I've got a SH2ac router, and getting the same issue on both 2.4GHz and 5GHz networks. I've tried: restarting the router (which fixes the issue for about half an hour), restarting my PC and other devices, manually changing channel (tried this ~10 times, including twice by VM tech support who assured me it would fix the problem, what a joke).
Don't know if this is connected, but I have also been getting very slow speeds considering I'm paying for 200mbps, and have noticed that even when connected normally, I get speed drops (to about 100kb) for a few seconds every couple of minutes.
At this stage any help what-so-ever is very welcome, I have spent a very long time trying to find a solution and have nearly given up!!
Your downstream powers are too high and need to be adjusted. There are also quite a few T3 errors showing which doesn't look too healthy. It looks like you need a tech visit.
You will need to contact VM for resolution, either by waiting here about a week until a VM Forum Team Member picks up the thread, or give them a call on 150 from a VM line or 0345 454 1111 for a quicker response.
Welcome to our forum, I am sorry you have been having problems with an intermittent connection but pleased to see you getting some good advice from griffin.
At the moment we have a low SNR problem in your area F004977770 that may cause you disconnecting problems, the estimated fix is showing as 11 JAN 2017.
The engineers would like to get this fixed before looking at your power levels as it makes it difficult to get the return line loss etc correct. I have updated your account with the fault so if we have your correct SMS number you will hopefully get updates. Please keep us updated in this thread.
OK so I gave a few days for any repairs to be done, but the issue still persists, WiFi and wireless signal dropping out frequently even though it remains 'Connected'. I've attached some updated diagnostic info: