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Pussikat
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Wi fi dropping out

 

Hi I have had the same problem for approximately a week. All of my devices are showing connected and then drop out this has also occurred on an Ethernet connected pc. I have rebooted everything. Hard reset the Superhub 3 times. A week ago I was able to stream a programme but cannot now due to buffering. It seems that it loses connection every couple of minutes. I believe that I have had my current hub since Jan 2015. I feel like it has to be the hub because all of my devices have had the same issue all at once. Can you please help I am tearing my hair out

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Superuser
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Re: Wi fi dropping out

Posting some basic diagnostic info may help.

Navigate to the hub's GUI using http://192.168.100.1
Don't log in, click the Router Status button in the top right of the screen.
Copy \ Paste the Downstream, Upstream, and Network Logs.

Don't worry about the formatting, but do obscure personal information like your WAN IP address.

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Pussikat
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Re: Wi fi dropping out

Thanx for the info although I had already tried that. In the end I called Virgin and they had to run a signal down the line because there was an issue. All has been resolved
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