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STU1980
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Wi-Fi not working on my Phone and Laptop

Hi, I can not connect to my Wi-Fi through my Android 6 mobile and Window 8.1 laptop. But i can using my tablet on Android 5.1. Can anyone help?

 

Stu

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Forum Team
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Re: Wi-Fi not working on my Phone and Laptop

Hi Stu,

Thanks for coming to our Community for help with this, though sorry we've not reached you sooner.

If you've not already managed to resolve this issue I would advise that you separate the 2 wireless frequencies, which, by default on Hub 3, share the same network name.

  1. Firstly please access your Hub's interface pages.
  2. Then click on Wireless > Security
  3. Change the Wifi Network Name (SSID) for both the 2.4GHz and 5GHz frequencies (mark them as 2 and 5 respectively so you can tell them apart).

Your laptop and Android should now connect easily (to 5GHz I believe).

Let me know how you get on.


Jen
Forum Team



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