I've run a diagnostic on your equipment and I can see an issue with your power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
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Hi, would you have any slots next Saturday (4th Feb) for a technician? If not, can probably do a week day but would have to have a bit of notice since will have to work from home. By the way, would the technician be free or how much would it cost?