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LoganGS
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Wi-Fi keeps dropping off

Hi, my Wi-Fi keeps dropping off throughout the day. The speed seems fine when I check it but it just drops off once or twice a day. This means the various connected home devices also reset etc.
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Re: Wi-Fi keeps dropping off

Hi LoganGS,

 

Welcome to the Community!

 

Really sorry to hear your WiFi is dropping out.

 

I've run a diagnostic on your equipment and I can see an issue with your power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Re: Wi-Fi keeps dropping off

Hi LoganGS,

 

Sorry again for the trouble!

 

As I mentioned in the thread, I'd like to send a technician to adjust your levels and check out your equipment.

 

Our appointments range from 8-12, 12-4, or 4-7 Monday to Friday and between 8-12 and 12-4 on a Saturday. Would any of those work for you, giving a few days notice?

 

We'd just need to ask that someone over the age of 18 is at home.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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LoganGS
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Re: Wi-Fi keeps dropping off

Hi, would you have any slots next Saturday (4th Feb) for a technician? If not, can probably do a week day but would have to have a bit of notice since will have to work from home. By the way, would the technician be free or how much would it cost?

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