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Registered: ‎24-12-2011
Message 1 of 2 (82 Views)

Wi-Fi issues

[ Edited ]

We have had months of issues with intermittent loss of wi-fi and internet. Odd errors with one or both bands losing connection. Also, weird issues with security resetting to WEP and then reverting back to WPA. Here are the logs etc:

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz) 267000000 275000000 283000000 291000000 299000000 307000000 315000000 323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 13 14 15 16 17 18 19 20
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV) 1.14 1.20 1.52 1.28 1.37 1.46 1.91 1.44
RxMER (dB) 37.09 37.36 37.36 36.84 37.94 37.94 37.94 37.94
Pre RS Errors 926 550 333 378 285 282 281 323
Post RS Errors 456 294 278 304 282 279 277 299

 

Upstream   US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 66 N/A N/A 65
Frequency (Hz) 39400000 N/A N/A 46200000
Ranging Status Success Other Other Success
Modulation 64QAM N/A N/A 64QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 41.50 N/A N/A 41.75
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0
Network Log
First Time Last Time Priority Error Number Description
20/03/2017 22:16:51 GMT 20/03/2017 22:16:51 GMT Warning (5) 66050310 Auth Success - Web login successful.
20/03/2017 22:14:35 GMT 20/03/2017 22:14:35 GMT Error (4) 68010302 DHCP WAN IP - removed
20/03/2017 22:13:33 GMT 20/03/2017 22:13:33 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
20/03/2017 16:01:11 GMT 20/03/2017 16:01:11 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
20/03/2017 15:45:37 GMT 20/03/2017 15:45:37 GMT Warning (5) 66050310 Auth Success - Web login successful.
20/03/2017 02:58:20 GMT 20/03/2017 02:58:20 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
19/03/2017 20:07:50 GMT 19/03/2017 20:07:50 GMT Warning (5) 66050310 Auth Success - Web login successful.
19/03/2017 19:51:22 GMT 19/03/2017 19:51:22 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
19/03/2017 03:35:33 GMT 19/03/2017 03:35:33 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
19/03/2017 00:22:20 GMT 19/03/2017 00:22:20 GMT Warning (5) 66050310 Auth Success - Web login successful.
19/03/2017 00:14:06 GMT 19/03/2017 00:14:06 GMT Error (4) 68010302 DHCP WAN IP - removed
19/03/2017 00:13:03 GMT 19/03/2017 00:13:03 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
18/03/2017 19:30:22 GMT 18/03/2017 19:30:22 GMT Warning (5) 90000200 CSFR Detect - Expired Content Submitted ; LAN Interface
18/03/2017 13:16:02 GMT 18/03/2017 13:16:02 GMT Warning (5) 66050310 Auth Success - Web login successful.
18/03/2017 13:00:08 GMT 18/03/2017 13:00:08 GMT Error (4) 68010302 DHCP WAN IP - removed
18/03/2017 12:59:09 GMT 18/03/2017 12:59:09 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
18/03/2017 12:58:11 GMT 18/03/2017 12:58:11 GMT Notice (6) 69011200

SW download Successful - Via Config file

 

 

Modem InitialisationStageStatusDownstream AcquisitionLockedPrimary Frequency267000000 HzDHCPDoneTFTPDoneTime Of Day22:42:59 GMTSecurityBPI+Counters T1,T2,T3,T4,Sync,Resets000,000,000,000,000,000

 

Internet Connection IP Address Status
WAN IP Address 86.6.114.80
Lease Time Remaining 4 days 14h:10m:57s
Expiry Sat 25 Mar 12:53
Current Network Time Mon 20 Mar 22:42 GMT

 

Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked 13 267000000 Hz 256 QAM 1.2 dBmV  37.1 dB 1069 456
Locked 14 275000000 Hz 256 QAM 1.2 dBmV  37.4 dB 626 294
Locked 15 283000000 Hz 256 QAM 1.5 dBmV  37.4 dB 357 278
Locked 16 291000000 Hz 256 QAM 1.2 dBmV  37.1 dB 409 304
Locked 17 299000000 Hz 256 QAM 1.4 dBmV  37.9 dB 285 282
Locked 18 307000000 Hz 256 QAM 1.5 dBmV  37.9 dB 282 279
Locked 19 315000000 Hz 256 QAM 2.0 dBmV  37.9 dB 282 277
Locked 20 323000000 Hz 256 QAM 1.5 dBmV  37.9 dB 324 299

 

 

Upstream ChannelsLock StatusChannel IDFrequencyModulationTx PowerModeChannel BandwidthSymbol RateLocked6639400000 HzATDMA41.5 dBmV64QAM6400000 Hz5120 Ksym/secNotLocked00 Hz 0 dBmV  0 Ksym/secNotLocked00 Hz 0 dBmV  0 Ksym/secLocked6546200000 HzATDMA41.8 dBmV64QAM6400000 Hz5120 Ksym/sec

Can be a pain to troubleshoot and wondering if router is faulty?

 

Kind regards

Steven Dale

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

 
 
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Registered: ‎07-04-2015
Message 2 of 2 (39 Views)

Re: Wi-Fi issues

Hi Steven,

 

Thanks for posting back on the community.

 

Sorry to read you are having issues with your wireless connection.

 

Have you tried to change the wireless channel to see if that improves the connection?

 

In regards to the security reverting to WEP, do you notice this within the router settings or does the device ask for this? If it is within the router can you try a factory reset (be mindful any saved settings will revert to default), and see if it happens again?

 

Let us know how you get on

Sam


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