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finchie123
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Message 1 of 7
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Wi-Fi constantly stops working - "Internet May Not Be Available"

Hi,

When connected to Wi-Fi, my various devices (Samsung Galaxy's, iPad, Laptop etc.) will often show "Internet May Not Be Available" on them. The devices are connected to the network, and it's not even as if the devices are disconnected and reconnect.

This happens at least 3 times per week, despite the fact nothing is wrong on my service status. It's also only recently started happening in the last couple of months, despite being with Virgin for years since they took over from Blueyonder (so location connectivity is not an issue).

Each time I need to reboot my modem, which then fixes the issue - but it's a massive pain.

Does anyone have anything that they recommend? Is it simply a faulty modem which needs replacing, or are there underlying settings that need to be changed?

I have a Virgin Wi-Fi Superhub modem. 

Many thanks,

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BohemianSimian
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Message 2 of 7
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Re: Wi-Fi constantly stops working - "Internet May Not Be Available"

I have the exact same issue, but it happens at least once a day. Quite often around the same time, between 9 and 10, but if working from home it drops several times a day. It comes back on after 5-15 mins on its own. No amount of resetting works, and the status is always fine. It's been going on for months and it's making work from Home, or even watching a service like Netflix pointless (in fact we cancelled Netflix as we were sick of it stopping).

I've tried Virgin twice, both months ago, each time the service was normal so they did nothing.

Help!
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BohemianSimian
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Message 3 of 7
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Re: Wi-Fi constantly stops working - "Internet May Not Be Available"

Scrap that. It's now gone off for the 3rd time in 2 hours.

Router has been reset 5 times today. Nothing.
Status in the area is fine.

I've changed the router frequency several times - it doesn't affect this issue.

I've had the router 2 years - could it be I just need a new one?
ANYTHING to be able to use the internet we pay for Smiley Sad
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BohemianSimian
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Message 4 of 7
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Re: Wi-Fi constantly stops working - "Internet May Not Be Available"

2 days on. Another 2 days of problems and yet another evening where the "Internet may not be available".

Meaning - unless you have mobile data it really isn't available.
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Forum Team
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Message 5 of 7
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Re: Wi-Fi constantly stops working - "Internet May Not Be Available"

Sorry to hear about this finchie123,

 

I'd like to look into this for you.

 

To allow me to do so, could you respond via private message with the following information?:

  • Please can you confirm your name and if you are the account holder?
  • Home address

Nat_J


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WillWilson
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Message 6 of 7
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Re: Wi-Fi constantly stops working - "Internet May Not Be Available"

Hi,

Not trying to threadjack but also got the same issue, can you PM me please.
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Forum Team
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Re: Wi-Fi constantly stops working - "Internet May Not Be Available"

Sorry to hear this WillWilson, :/

 

I've responded to your individual thread regarding this.

 

Speak soon,

 

Nat_J


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