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Lizhenfa
Tuning in
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Why virgin network connection but can not be used

Why is my network can connect but just can't get to the Internet.
The router's status has been normal There is no one line But why can't use Who can tell me what should I do
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Forum Team
Forum Team
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Re: Why virgin network connection but can not be used

Hey there Lizhenfa,

 

Thanks for posting and welcome to the forum Smiley Very Happy

 

Really sorry to hear about the problems with your connection, I'd be happy to investigate this.

 

I'm unable to find your account so I'll just drop you a quick PM (purple envelope, top right) to confirm your info.

 

Speak with you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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twin--turbo
On our wavelength
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Re: Why virgin network connection but can not be used

what operating system are you using so we can guide you to some simple tests.

Are you connecting on a ethernet cable or on wi-fi?
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