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583538
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Why supply a bluetooth remote when it interferes with the Hub3 supplied ?

Amazed to find that our virgin media V6 box uses a Bluetooth remote which interferes with the Hub 3's wireless ability,  which was installed in the same house on the same day. The V6 box remote controller is the only Bluetooth item used in our house so it's got to go.

Can we get a Non Bluetooth remote for our V6 box which will not limit and interfere with the ability of the hub3 to provide what it's designed to?

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jpeg1
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Message 2 of 8
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Re: Why supply a bluetooth remote when it interferes with the Hub3 supplied ?

Why do you think it's a Bluetooth controller?

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583538
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Re: Why supply a bluetooth remote when it interferes with the Hub3 supplied ?

That's what the engineers told us. If you lose it, it will bleep like a 1980's key fob finder. It allegedly Bluetooth to save you having to point it at the TV... and it has no infrared screen on the end, just a solid plastic unit. 

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Superuser
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Re: Why supply a bluetooth remote when it interferes with the Hub3 supplied ?

It wont interfere with your WiFi

 

 

 


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jpeg1
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Message 5 of 8
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Re: Why supply a bluetooth remote when it interferes with the Hub3 supplied ?

Test it for yourself.
Point the controller at the TiVo and press some buttons. Then put your hand over the end and try again. If the controller is using Bluetooth it will still work. If it's infrared it will be blocked.
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Forum Team
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Message 6 of 8
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Re: Why supply a bluetooth remote when it interferes with the Hub3 supplied ?

Hi 583538,

Your wish is our command.

The V6 remote is both IR (infrared) and rf4ce which is wireless.

There is no bluetooth involved.

Smiley Happy

 


Jen
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stevedh2
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Message 7 of 8
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Re: Why supply a bluetooth remote when it interferes with the Hub3 supplied ?

Thanks I was wondering about that, however what frequency band does the remote use. rf4ce can use frequencies outside 2.4ghz, but that tends to be only in special cases so there is a chance it could interfere with wifi, although it shouldn't really make much difference as its packets are quite small etc...

 

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Superuser
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Message 8 of 8
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Re: Why supply a bluetooth remote when it interferes with the Hub3 supplied ?

As far as I know it is in the 2.4Ghz band, but it shouldn't affect WiFi as it only transmits when you're actively using the remote, and the amount of data used is small.

The upside is remote range is much greater than Bluetooth usually is.

**********************************
I work for Virgin Media - but all opinions posted here are my own
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