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gscampbelluk
On our wavelength
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Why oh why is my internet connection sooo intermittent? + should i pay to reconnect to a cutoff call?!

Virgin customer service sucks so bad!
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gscampbelluk
On our wavelength
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Re: Why oh why is my internet connection sooo intermittent? + should i pay to reconnect to a cutoff call?

"sorry we only have 1 manager on at night" "sorry but don't expect an engineer until after new year"! Really?! Your getting one chance at fixing my issues Virgin! Customer service stinks!
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Forum Team (Retired) Adam_L
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Re: Why oh why is my internet connection sooo intermittent? + should i pay to reconnect to a cuto...

Hi gscampbelluk, 

Thanks for the post! I am sorry to hear about your intermittent connection. I apologise for any inconvenience caused.

I have run some checks from here, and I can see that there's some time outs inside the Hubs logs, I would like to arrange for an engineer to attend and investigate things further for you.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this all sorted for you.

Take care, 

Thanks, 

Adam.


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