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sONNYD8
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Why is my BB only 2 Mbps to 7 Mbps???

And why do the online support engineers just fob me off over and over saying there is a fault and they are working on it and it will be fixed this week or in a  few weeks?

They never call back or improve things?

I left BT when they started lying to me

I expected much more from a product with bransons name behind it

 

 

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Superuser
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Re: Why is my BB only 2 Mbps to 7 Mbps???

R Branson has nothing to do with VM - he makes money out of them using the name - thats it

why are your speeds slow - no idea but it could be a few things - so some info needed

are you testing wired or wireless - always test wired 

log into superhub - 192.168.0.1 - DON'T SIGN IN, click router status - and post the downstream and upstream figures

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Tony
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sONNYD8
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Re: Why is my BB only 2 Mbps to 7 Mbps???

Hi Tony - wired and wireless, ....wired test x

Downstream bonded channels
Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID
1 323000000 3.7 36.3 256 qam 12
2 315000000 3.4 36.6 256 qam 11
3 307000000 3.2 36.6 256 qam 10
4 299000000 3.2 36.6 256 qam 9
5 291000000 3 36.6 256 qam 8
6 283000000 3 36.6 256 qam 7
7 275000000 3 36.6 256 qam 6
8 267000000 3 36.6 256 qam 5
9 259000000 3 36.3 256 qam 4
10 251000000 3 36.6 256 qam 3
11 243000000 2.9 37.3 256 qam 2
12 235000000 2.7 37.3 256 qam 1

Upstream bonded channels
Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)
50 31000000 ATDMA 45 64 qam 6400000 5120
51 24400000 ATDMA 45 64 qam 6400000 5120
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Superuser
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Re: Why is my BB only 2 Mbps to 7 Mbps???

they look ok - wait for vme to pick the thread up - that can take up to a week 

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Tony
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sONNYD8
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Re: Why is my BB only 2 Mbps to 7 Mbps???

Hi

Have been on the phone to Virgin every day for a week now.... I am getting NO as in ZERO upload speeds ever, regardless of the time of day

Download about 2-6 mpbs

The operators are pretty useless - they say its busy try in the morning - I do its the same, they say try tomorrow

I've had channels reset and router reset every day for lalmost two weeks now

They say they are upgrading lines in my area hence problems, but they have also said their are no service issues in my area

I'm cheesed off with Virgin Media

Do they think I like calling and hanging on a phone for 40 minutes a day?

Any one any advice to offer?

 

 

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Forum Team
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Re: Why is my BB only 2 Mbps to 7 Mbps???

Hi there sONNYD8,

 

Welcome to the community and thanks for posting.

 

My apologies that you are experiencing slow broadband speeds. I know how frustrating this can be.

 

I've managed to locate your account and there is a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F004732833 and with a review date of 21st December.

 

As this will impact your connection during peak hours, are you able to complete speed tests whilst the Hub is in modem mode please to see if the speeds differ?

 

Let us know how you get on

Sam


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sONNYD8
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Re: Why is my BB only 2 Mbps to 7 Mbps???

No the issue is the same regardless of time of day used.- it has nothing to do with peak times

i have ZERO UPLOAD speeds at all times and have had this problem for 3 weeks now.



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Re: Why is my BB only 2 Mbps to 7 Mbps???

Evening sONNYD8,

 

Thanks for getting back to me.

 

If you are getting this issue at all times of the day, when you get chance complete speed tests whilst the Hub is in modem mode and post a link/screen shot of the results please.

 

Speak soon

Sam


New around here? To find out more about the Community check out our Getting Started guide


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