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lala4291
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Who can I complaint to that might actually listen?

I have called the 0345 number, no joy. Emailed the CEO office, no reply. Does anyone know who I might be able to complain to at Virgin who might actually be helpful and have the authority to deal with a simple complaint properly? Thanks!

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SlowSM7
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Re: Who can I complaint to that might actually listen?

Good luck, you'll need it and patience. Log a formal complaint, there is a link on the website that should let you do this, they'll then reply. CEO office also ignored my email, shocking but that's VM for you
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Re: Who can I complaint to that might actually listen?

Hey there lala4291,

 

Welcome to the community Smiley Very Happy

 

Sorry to hear that you're not happy with your services, I'd love to look into this for you.

 

Please feel free to drop me a PM (purple envelope, top right) and I'll do everything I can to help.

 

Thanks again for posting,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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Vxrdilly
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Re: Who can I complaint to that might actually listen?

I feel your pain...

My issues not yet resolved,I first posted here a month ago but...nothing has changed

 

https://community.virginmedia.com/t5/Networking-and-wireless/Months-of-delays-getting-set-up/td-p/32...

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Re: Who can I complaint to that might actually listen?

Hello Vxrdilly,

 

Thanks for your post Smiley Happy

 

Apologies for the problems you're experiencing. As I said to lala4291, I would love to help as much as I possibly can, so please get in touch with me via PM.

 

Thanks again,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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