I'm relatively new to Virgin (about 2 months) and I was disconnected yesterday lunchtime (Virgin engineer working on neighbour's property made a boo boo).
My installation hasn't gone smoothly right from the start.
Can anyone tell me who/where I need to complain to please?
Welcome to the community and thanks for posting.
I'm sorry to read there was an issue with the installation and the experience of loss of broadband service.
I would like to help you further and have sent you a PM (purple envelope icon, right corner) to discuss this in more detail.
Hope to hear from you soon
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