We have Virgin Media for all services and have done for 7+ years. I thought that would maybe get us some sort of outstanding customer service.
In the last 2 months we've been experiencing never ending trouble with our internet. This is mainly the wifi but not exclusively.
It follows the same pattern. We lose all connection on all devices. I have to reset the router. It's working again. Then again it'll go off (this is at least daily but it can often be only a few hours afterward). Every few days no amount of resetting the router will help and I have to call the call centre. They get us up and running. Then the perpetual cycle starts again.
When does it flag up on their system that you've rang them a lot for assistance and maybe you may need a bit more help than just getting you back online during that call?
I'm pay £75+ per month for my services. My internet isn't solely used for gaming and leisure time, I work from home several days a week (or at least I used to. I currently opt to stay at the office for the Internet). I am beyond frustrated! If my neighbour did lent constantly moan about the BT provision on our street I would be switching!