However im lucky to get 1mbs at the momment. about 4 weeks ago it just died
I have book an engeneer as they said it could be contention ratio with other people moving nto the block. but then they cancelled the engeneer without telling me saying they 'thought i didnt need it' though asking first might have been nice.
I cant phone there retentions team as I cant use a phone. and the chat service says i need to call them if i want to leave. i dont want to leave but they give me no option.
every.. single.. time i do the 'fault test' thing it comes up after about 20 percent saying 'reboot your equipment in 10 mins'. and i do... and it says the same thing again.
thats several times a day every day for the last month+
and they refuse to do anything.
my daughter cant do her homework. i cant play on xbox or ps4 without getting kicked. last night we didnt even have enough bandwith to play a youtube vid at low res.
Ok, so open your browser and go to http://192.168.0.1. Log in to your router config and click the Router Status button at the top right of the page. Go to both the Upstream and Downstream pages and copy the paste the tables with the power levels here.
Massage an ego, click the kudos button. If someone answers your question, mark it as helpful. Be nice, eat all your vegetables and keep your room tidy.
sorry coldnt do that. got my neice to call on my behalf yesterday and got told there is a massive fault in the area. has been for months. no idea when it will be fixed. but when i go on to look at serve in the area it says no known problems in my area.
My apologies that you are experiencing slow broadband speeds. I know how frustrating this can be.
From checking your connection, there is a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003413120 and has a review date of 3rd May.
Do you notice these speeds at all times of the day or just at peak hours?