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Hddorricott
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What's with the billing, Virgin??

I've just checked my bank account and found I'm being charged £41 a month for broadband. FOURTY ONE POUNDS A MONTH JUST FOR BROADBAND.
How is this OK?
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jamesofmerton
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Re: What's with the billing, Virgin??

new customer?
That's because we charge for your 'first month's package' and 'next month's package' together on the first bill. Don't worry, this only happens when you first join us or have just moved home - your bill settles down after that.

When you get your first bill you should also look out for one-off charges, such as installation or movers fees. These appear in the 'Other fees, charges & credits' section of your bill.

old customer?
contact virgin .
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Hddorricott
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Re: What's with the billing, Virgin??

Old customer. I've been with Virgin for nearly three years. I know they do price hikes sometimes but this is staggering.

I will indeed be phoning them Smiley Happy

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