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Br1an_Damage
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What do I have to do to get an answer???

Hi,

After being a VM and NTL customer for years I recently moved house and had to cancel my contract as I wasn't sure if my new address can get VM. I have filled in the 'What services can I receive' form on the website more than once and rang customer services but have had no reply. Apart from flagging down the next VM van I see round the estate what am I supposed to do? Normally its really easy to get companies to take your money, beggars belief!!

Andy  :-(

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Re: What do I have to do to get an answer???

Hi Br1an_Damage,

 

Further to our conversation via private mail, I've heard back from the field team and they've advised that they have made contact with you to arrange a visit.

 

Let me know if I can help with anything more in the meantime, Smiley Happy

 

Nat_J


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Re: What do I have to do to get an answer???

Hi Andy,

I'm really sorry if we've been less than helpful to you. I'm glad that you've found your way to our Forum though as I'm positive we can be of help.

Two links for you to try are:

Cable my street

Virgin Media postcode checker

Alternatively if you reply to my PM (purple envelope icon, top right of page) I can check this out for you Smiley Happy


Jen
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Br1an_Damage
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Re: What do I have to do to get an answer???

Hi Jen,

Thanks for your response.

I have tried both of them links on numerous occasions and never had a response, I even rang customer services before, they said they might have to send an engineer to do a survey but still no answer either way. I know they have VM around the corner, about 100m away from our cul de sac. Anyway I have replied to your PM.

I await with bated breath ;-)

Andy

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Re: What do I have to do to get an answer???

Hi Br1an_Damage,

 

Further to our conversation via private mail, I've heard back from the field team and they've advised that they have made contact with you to arrange a visit.

 

Let me know if I can help with anything more in the meantime, Smiley Happy

 

Nat_J


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Br1an_Damage
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Re: What do I have to do to get an answer???

Hi,

Yeah they are calling round tomorrow apparently, mind they said that they would ring me nearly two years ago, lol. I will let you know how I get on.

Many thanks for your help,  ;-)

Br1an

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Re: What do I have to do to get an answer???

Great stuff Br1an!

 

My fingers are crossed for you. Smiley Happy

 

Let me know how you get on,

 

Nat_J


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Re: What do I have to do to get an answer???

Thanks for getting back to me about this Br1an_Damage,

 

Great to hear that the team are working to eventually provide services at your property. Smiley Happy

 

Let me know if I can help with anything more in the meantime,

 

Nat_J


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