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L_Georgiev
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What are the contact numbers if you want to cancel your contract

Good Afternoon,

 

Is someone aware if there is designated link for chat or phone line that can assist you with cancellation of your contract. This information seems undetectable on your lovely site? You have to scroll down three times to avoid the super attractive benefits and services of Virgin, but not a single line providing details like phone line or chat. And all that, from the link provided on the Price increase letter that supposedly is informing you about your option to cancel contract without fees. Hmhmm is it coincidence....

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Superuser
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Re: What are the contact numbers if you want to cancel your contract

Give them a call on 150 from a VM line or 0345 454 1111 from a non VM phone and choose the thinking of leaving us option.

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LittleMick73
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Re: What are the contact numbers if you want to cancel your contract

Hi 150 from a virgin phone or 0345 454 1111 from any other.Regards Micky
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Superuser
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Re: What are the contact numbers if you want to cancel your contract

Of course it is a complete conspiracy to deny anyone any information about leaving VM; except that if you look in the help pages accessible from the "help" link on any VM web page you'd have found this:

https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...

I wonder?

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Superuser 2017/18
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Superuser
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Re: What are the contact numbers if you want to cancel your contract

Give them a call on 150 from a VM line or 0345 454 1111 from a non VM phone and choose the thinking of leaving us option.

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LittleMick73
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Re: What are the contact numbers if you want to cancel your contract

Hi 150 from a virgin phone or 0345 454 1111 from any other.Regards Micky
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Superuser
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Re: What are the contact numbers if you want to cancel your contract

Of course it is a complete conspiracy to deny anyone any information about leaving VM; except that if you look in the help pages accessible from the "help" link on any VM web page you'd have found this:

https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...

I wonder?

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Superuser 2017/18
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Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
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L_Georgiev
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Re: What are the contact numbers if you want to cancel your contract

Thanks for the quick reply. 

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