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Tuning in
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Message 11 of 21 (154 Views)

Re: Website host server Ip blocked by virgin media.

you say its them, they say its VM.

love it...**bleep**

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Message 12 of 21 (150 Views)

Re: Website host server Ip blocked by virgin media.


Dash1645 wrote:

you say its them, they say its VM.

love it...**bleep**


Just put your hub into modem mode temporarily you'll see that you can connect OK through VM

I've been banned from websites I was setting up when the host's protection systems kicked in wrongly. When reporting it, the agents I spoke on occasion tried to pass the blame, but it was on their end.

- - - - - -
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Message 13 of 21 (147 Views)

Re: Website host server Ip blocked by virgin media.

no same issues now I can't access router..

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Message 14 of 21 (253 Views)
Helpful Answer
confirmed by Dash1645
Thursday

Re: Website host server Ip blocked by virgin media.


Dash1645 wrote:

now I can't access router..


Ethernet cable into the bottom Ethernet port closest to the coax, with the IP address being http://192.168.100.1 to go to the GUI

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
Tuning in
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Message 15 of 21 (137 Views)

Re: Website host server Ip blocked by virgin media.

Thankyou, reset back to normal - same issues in modem mode.

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Message 16 of 21 (224 Views)
Helpful Answer
confirmed by Dash1645
Thursday

Re: Website host server Ip blocked by virgin media.

Your connection is reaching the server as shown on the 16th hop, do going well outside the virginmedia network
Could be issue with hosting providers if on shared hosting
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Message 17 of 21 (198 Views)
Helpful Answer
confirmed by Dash1645
Thursday

Re: Website host server Ip blocked by virgin media.

@Dash1645 - With respect, if you are going to post a tracert, please post the tracert to the actual site.  Here's what I get when I run a tracert

C:\Users\timdu>tracert -4 www.ecws.org.uk

Tracing route to www.ecws.org.uk [77.232.82.56]
over a maximum of 30 hops:

  1     5 ms     3 ms     4 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    17 ms    16 ms    19 ms  perr-core-2a-xe-705-0.network.virginmedia.net [62.255.32.233]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8    21 ms    29 ms    16 ms  nrth-ic-1-ae1-0.network.virginmedia.net [62.254.42.218]
  9    20 ms    49 ms    29 ms  m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
 10    21 ms    24 ms    18 ms  be6830.ccr22.lon01.atlas.cogentco.com [130.117.14.17]
 11    25 ms    25 ms    25 ms  be2869.ccr42.lon13.atlas.cogentco.com [154.54.57.161]
 12    32 ms    38 ms    32 ms  be12488.ccr42.ams03.atlas.cogentco.com [130.117.51.42]
 13    41 ms    44 ms    38 ms  be2816.ccr42.ham01.atlas.cogentco.com [154.54.38.210]
 14    43 ms    38 ms    39 ms  te0-0-2-0.agr11.ham01.atlas.cogentco.com [130.117.49.110]
 15    44 ms    38 ms    39 ms  te0-0-2-0.nr11.b015763-1.ham01.atlas.cogentco.com [154.25.8.102]
 16    41 ms    38 ms    39 ms  149.6.142.22
 17    43 ms    41 ms    39 ms  cs3-trk1-2000m.hhde.ip.servage.net [77.232.64.6]
 18    47 ms    43 ms    44 ms  cs2-trk3-2000m.hhde.ip.servage.net [77.232.64.2]
 19    47 ms    51 ms    43 ms  77-232-82-56.static.servage.net [77.232.82.56]

Trace complete.

Please post a tracert to your site address as above.

Inidentally, you may not be aware of this but your site is also accessible over IPv6 Smiley Wink (Admittedly Virgin haven't yet deployed IPv6 but it's nice to see your host supports it)

C:\Users\timdu>tracert www.ecws.org.uk

Tracing route to www.ecws.org.uk [2a01:3b0:a00:3:53d0:2daf::]
over a maximum of 30 hops:

  1    46 ms    22 ms    28 ms  ravenstar-1.tunnel.tserv5.lon1.ipv6.he.net [2001:470:1f08:415::1]
  2    38 ms    21 ms    76 ms  10ge3-16.core1.lon2.he.net [2001:470:0:67::1]
  3    23 ms    29 ms    29 ms  2001:7f8:4::22b1:1
  4    40 ms    44 ms    49 ms  2001:1438:0:1::6d1
  5    41 ms    39 ms    39 ms  2001:1438:10:4::2
  6    46 ms    48 ms    39 ms  q3-em9-1000m.hhde.ip6.servage.net [2a01:3b0:fff:3::2]
  7    46 ms    41 ms    44 ms  2a01:3b0:fff:5::2
  8    42 ms    42 ms    46 ms  cs2-1001-2000m.hhde.ip6.servage.net [2a01:3b0:fff:4::2]
  9    38 ms    44 ms    43 ms  2a01:3b0:a00:3:53d0:2daf::

Trace complete.

Just throwing it out there as a fun fact.

To be frank if I had a pound for the number of users I've helped who have been told by their host that Virgin are blocking them when in fact the block is at their end, I'd be a rich man by now.  Sometimes you have to persevere.

Start by posting the correct tracert though so we can see it, but based on the fact that you can at least get to the hop before your actual site IP, I would say it's definitely being blocked at their end.

Tim

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Message 18 of 21 (73 Views)

Re: Website host server Ip blocked by virgin media.

Hello Tim, shelke.

I have been posting your comment on the support ticket with my host and , over night something has been done and I can now see my website, sorry if my tone was rude, but frustrations where high.

With respect I know very little about web hosting.. ask me to buld a 11kv elecricity network to feed a small town.. no problem.

thankyou both.
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Message 19 of 21 (60 Views)

Re: Website host server Ip blocked by virgin media.

Hi Dash

You may know little about web hosting, but the web site is very nice.

As a rule when you do a tracert always try and tracert to the domain name, as this allows us to see DNS that the DNS is resolving properly as well.

I apologise if my tone came across a bit snarky, but we have some experience with diagnosing these issues, and trust us, if we found information in the tracert's to find Virgin was at fault, we don't hesitate to say so.

I am glad you're able to connect again.  If you have any more issues, please come back and we will do out best to assist you.

Tim

PS - I couldn't build an Electricity Network yet, but given time, no doubt I could learn. Smiley Wink

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Message 20 of 21 (56 Views)

Re: Website host server Ip blocked by virgin media.

@ravenster68 building it is one thing. Keeping it running without it exploding when you turn it on is where i might have a problem Smiley Happy
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