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Dash1645
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Website host server Ip blocked by virgin media.

HI

I run a website - www.ecws.org.uk

All of you can see it, I cannot unless I go through a proxy.

My hosts suggest that VM has blocked my access  to my site, without going through the telephonic abiss - how do I get this resolved.

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Superuser
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Message 14 of 21
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Re: Website host server Ip blocked by virgin media.


Dash1645 wrote:

now I can't access router..


Ethernet cable into the bottom Ethernet port closest to the coax, with the IP address being http://192.168.100.1 to go to the GUI

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Superuser
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Re: Website host server Ip blocked by virgin media.

Your connection is reaching the server as shown on the 16th hop, do going well outside the virginmedia network
Could be issue with hosting providers if on shared hosting
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Message 17 of 21
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Re: Website host server Ip blocked by virgin media.

@Dash1645 - With respect, if you are going to post a tracert, please post the tracert to the actual site.  Here's what I get when I run a tracert

C:\Users\timdu>tracert -4 www.ecws.org.uk

Tracing route to www.ecws.org.uk [77.232.82.56]
over a maximum of 30 hops:

  1     5 ms     3 ms     4 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    17 ms    16 ms    19 ms  perr-core-2a-xe-705-0.network.virginmedia.net [62.255.32.233]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8    21 ms    29 ms    16 ms  nrth-ic-1-ae1-0.network.virginmedia.net [62.254.42.218]
  9    20 ms    49 ms    29 ms  m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
 10    21 ms    24 ms    18 ms  be6830.ccr22.lon01.atlas.cogentco.com [130.117.14.17]
 11    25 ms    25 ms    25 ms  be2869.ccr42.lon13.atlas.cogentco.com [154.54.57.161]
 12    32 ms    38 ms    32 ms  be12488.ccr42.ams03.atlas.cogentco.com [130.117.51.42]
 13    41 ms    44 ms    38 ms  be2816.ccr42.ham01.atlas.cogentco.com [154.54.38.210]
 14    43 ms    38 ms    39 ms  te0-0-2-0.agr11.ham01.atlas.cogentco.com [130.117.49.110]
 15    44 ms    38 ms    39 ms  te0-0-2-0.nr11.b015763-1.ham01.atlas.cogentco.com [154.25.8.102]
 16    41 ms    38 ms    39 ms  149.6.142.22
 17    43 ms    41 ms    39 ms  cs3-trk1-2000m.hhde.ip.servage.net [77.232.64.6]
 18    47 ms    43 ms    44 ms  cs2-trk3-2000m.hhde.ip.servage.net [77.232.64.2]
 19    47 ms    51 ms    43 ms  77-232-82-56.static.servage.net [77.232.82.56]

Trace complete.

Please post a tracert to your site address as above.

Inidentally, you may not be aware of this but your site is also accessible over IPv6 Smiley Wink (Admittedly Virgin haven't yet deployed IPv6 but it's nice to see your host supports it)

C:\Users\timdu>tracert www.ecws.org.uk

Tracing route to www.ecws.org.uk [2a01:3b0:a00:3:53d0:2daf::]
over a maximum of 30 hops:

  1    46 ms    22 ms    28 ms  ravenstar-1.tunnel.tserv5.lon1.ipv6.he.net [2001:470:1f08:415::1]
  2    38 ms    21 ms    76 ms  10ge3-16.core1.lon2.he.net [2001:470:0:67::1]
  3    23 ms    29 ms    29 ms  2001:7f8:4::22b1:1
  4    40 ms    44 ms    49 ms  2001:1438:0:1::6d1
  5    41 ms    39 ms    39 ms  2001:1438:10:4::2
  6    46 ms    48 ms    39 ms  q3-em9-1000m.hhde.ip6.servage.net [2a01:3b0:fff:3::2]
  7    46 ms    41 ms    44 ms  2a01:3b0:fff:5::2
  8    42 ms    42 ms    46 ms  cs2-1001-2000m.hhde.ip6.servage.net [2a01:3b0:fff:4::2]
  9    38 ms    44 ms    43 ms  2a01:3b0:a00:3:53d0:2daf::

Trace complete.

Just throwing it out there as a fun fact.

To be frank if I had a pound for the number of users I've helped who have been told by their host that Virgin are blocking them when in fact the block is at their end, I'd be a rich man by now.  Sometimes you have to persevere.

Start by posting the correct tracert though so we can see it, but based on the fact that you can at least get to the hop before your actual site IP, I would say it's definitely being blocked at their end.

Tim

________________________________________


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Superuser
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Message 2 of 21
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Re: Website host server Ip blocked by virgin media.

To see where it's getting blocked could you run a trace route yo site https://kb.intermedia.net/article/682
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Message 3 of 21
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Re: Website host server Ip blocked by virgin media.

I can access it so it's doubtful that virgin are blocking it 






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Dash1645
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Re: Website host server Ip blocked by virgin media.

Thats it everyone can except me - If I proxy myself I can.

other experiances on the web had individuals unable to go into their bank websites, their ISP had inadvertantly stopped them visiting the site. I have exhausted all avenues and this is the only answer we can come up with.

My host is not blocking my ip, therefor my ISP VM must be blocking my access.

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Dash1645
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Message 5 of 21
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Re: Website host server Ip blocked by virgin media.

I can also access my site via a mobile phone without a problem.
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Message 6 of 21
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Re: Website host server Ip blocked by virgin media.

If could post trace route this will show where it's blocking, also could test using modem mode since this will give different ip address
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Message 7 of 21
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Re: Website host server Ip blocked by virgin media.


Dash1645 wrote:

My hosts suggest that VM has blocked my access  to my site, without going through the telephonic abiss - how do I get this resolved.


It's the other way around, they've blocked your hub's WAN IP. I can access it fine from my VM connection, as someone else stated here too. Get back in contact with your host and have then unban your WAN IP.

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Dash1645
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Message 8 of 21
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Re: Website host server Ip blocked by virgin media.

I have already had them check the WAN Ip - it is not blocked. My host said it must be my ISP blocking my access to their site.

Like I said - yes you can - I can't unless I proxy myself.

what I would like is to have a VM tech check it out without having to go through it all again here.

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Dash1645
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Message 9 of 21
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Re: Website host server Ip blocked by virgin media.

Tracing route to servage.net [77.232.66.2]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms routerlogin.net
2 * * * Request timed out.
3 11 ms 9 ms 9 ms oxfd-core-2a-xe-123-0.network.virginmedia.net [62.254.128.253]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 29 ms 16 ms 16 ms brnt-ic-1-ae0-0.network.virginmedia.net [62.254.42.198]
9 14 ms 16 ms 15 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
10 16 ms 17 ms 14 ms 213.46.174.118
11 26 ms 47 ms 21 ms ldn-bb2-link.telia.net [62.115.141.196]
12 36 ms 44 ms 35 ms hbg-bb4-link.telia.net [213.155.132.252]
13 35 ms 38 ms 38 ms hbg-b1-link.telia.net [213.155.135.87]
14 36 ms 34 ms 34 ms servage-ic-134966-hbg-b1.c.telia.net [213.155.141.198]
15 39 ms 44 ms 38 ms cs2-trk3-2000m.hhde.ip.servage.net [77.232.64.2]
16 34 ms 34 ms 34 ms www.servage.net [77.232.66.2]

Trace complete.

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Message 10 of 21
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Re: Website host server Ip blocked by virgin media.


Dash1645 wrote:

I have already had them check the WAN Ip - it is not blocked. My host said it must be my ISP blocking my access to their site.

Like I said - yes you can - I can't unless I proxy myself.


1. VM have no reason to block your website. 2. If they were blocking it none of us could get to it. 3. Whoever you talked to was clueless or didn't look in the right places of their systems. Which again brings me back to what I said. Get them to unban you.

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