Hi guys, my broadband package is 100mb. Wifi speed test at daytime gets 100mb yet when i get home from work during peak hours my wifi speeds just drop and drop until about 5mb. Wired gets 100mb im currently using apple router, mac & iphone. Ive swapped routers, changed wifi channels, only had 1 thing connected to my network to eliminate congestion ect. Ill screen shot my diagnostics, to my knowledge their excellent yet my wifi is sh!te. Any help would be appreciated. The only thing i see abnormal to other people around me is my RSSI is really low, but lower the better they say ?Apple wifi diagnostics
Really sorry to hear you're having trouble with your connection.
I've located your account and I can see an issue with the network in your area causing intermittent connection and slow speeds - Ref.(F005045593). Our technicians are working to get this sorted as soon as possible and have set a review date of 8th February.
I'll check back with you on the review date to run another diagnostic.
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Thanks for getting in touch. 6th of feb and still getting 10mb download peak times, hope this gets sorted soon. 3rd month as a customer and my broadband hasnt been right yet, not blaming you but this is poor service.
12th Feb slow speeds all day so phoned virgin up and the lady said im in a over utilised area. My speed tonight is 10mb wired, been consistent 100mb all week seems Sunday's are a complete let down. Bit disappointed was never told any of this before i signed up, feel no honesty at all for your company. 1 person saying its noise causing the speed issue, when they cant fix it the problem is my area is over populated. Apparently (5 servers) in 04 area don't know the specific word she used but i guess you understand. 2 are new and not been installed supposed to be march but got cancelled, 1 works fine and the other 2 which im supposedly on are over utilised. Can you confirm any of this? like i say its been an utter nightmare since joining, bit of truth would be appreciated.
Apologies for the issues you have been experiencing with your broadband connection.
I've looked into this for you and can see you have had an engineer visit in the meantime, how did this go?
Checking the network/line, I am unable to see any issues with SNR (signal to noise ratio), however there is an issue with high peak time traffic that is affecting your connection and will cause slow broadband speeds. With your brother in-law, he might be in the same area code however he might not be connected to the same cable line as you therefore won't be affected by the same fault.
To discuss this further I have sent you a PM (purple envelope icon, right corner).