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Marantz
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WAN light on hub 2nc flashing green all the time and no internet

The wan light has been flashing green for a couple of days now on my hub 2nc,we have an engineer booked for the 16th but hoping someone can help me out on here before then.

 

 

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)299000000N/AN/AN/AN/AN/AN/AN/A
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedUnlockedUnlockedUnlockedUnlockedUnlockedUnlockedUnlocked
Channel ID33N/AN/AN/AN/AN/AN/AN/A
Modulation256QAMUnknownUnknownUnknownUnknownUnknownUnknownUnknown
Symbol Rate (Msym/sec)6.952000N/AN/AN/AN/AN/AN/AN/A
Interleave DepthI=12
J=17
N/AN/AN/AN/AN/AN/AN/A
Power Level (dBmV)-14.65N/AN/AN/AN/AN/AN/AN/A
RxMER (dB)32.77N/AN/AN/AN/AN/AN/AN/A
Pre RS Errors65737N/AN/AN/AN/AN/AN/AN/A
Post RS Errors902N/AN/AN/AN/AN/AN/AN/A

 

 

Upstream   US-1 US-2 US-3 US-4

Channel TypeN/AN/AN/AN/A
Channel IDN/AN/AN/AN/A
Frequency (Hz)N/AN/AN/AN/A
Ranging StatusOtherOtherOtherOther
ModulationN/AN/AN/AN/A
Symbol Rate (Sym/sec)N/AN/AN/AN/A
Mini-Slot SizeN/AN/AN/AN/A
Power Level (dBmV)N/AN/AN/AN/A
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts20000
T4 Timeouts0
Network Log
First TimeLast TimePriorityError NumberDescription
Time Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedWarning (5)82000900B-INIT-RNG Failure - Retries exceeded
Time Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-out
 
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Superuser
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Re: WAN light on hub 2nc flashing green all the time and no internet

That connection is borked.

I take it you have tried rebooting the hub.

Apart from checking the coax for obvious signs of damage and all connectors are hand tight, there is not a lot you can do until the tech arrives.

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Forum Team (Retired) Adam_L
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Re: WAN light on hub 2nc flashing green all the time and no internet

Hi Marantz, 

Thanks for posting! I am sorry to hear that you have a flashing green light on the Hub and have no internet, my apologies for any inconvenience.

I have tested things from here and I can see that everything looks great! No errors or time outs inside the Hubs logs and all of your power levels are within the preferred ranges.

Are you still having these issues? If so, please respond to me here with a recent copy of your Hubs logs for me to compare with the data we have here.

Take care, 

Thanks, 

Adam.


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