I have been having some difficulties for months now with my broadband connection and would like to ask for some assistance.
Logged a few support tickets over the phone with very little result. Always being told the 'line is fine'.
It seems that I regularly get WAN drops around morning hours and then afternoon (8am - 10am and then around 4pm again). This is quite annoying as I'm working from home and rely on the broadband heavily.
In order to try and put some meat on my findings I created an account on thinkbroadband which shows dropped pings around those times.
Screenshot below, can someone advise if this is something that needs an engineer visit or maybe a hub replacement? The setup is not an utterly old one, new house, cable installed around 2 years ago. Hub's around that age too (SuperHub 2ac). I've done factory reset already, I'm not on WiFi, etc. From the point of view of Hub , I can see it loses the WAN IP for few seconds, half a minute and then the connection reestablishes.
Ping monitor last 24 hours
Also some dumps from Network status page
Uptime of hub, 4 days., T3 errors - 317, quite a lot of errors post Reed-Solomon error correction.
I have to contact you again unfortunately. The problem seems to be still present. What has happened since our last conversation:
1. The engineer arrived, did not know much about the issue, decided to replace the router with Hub 3.0. Also told me there is going to be Virgin Infrastructure refresh in few weeks' time and to give it until then.
2. Router was behaving ok'ish, although my ping tester seems to be showing it's a bit worse than the previous one, but all in all it did not seem to have improved anything , probably gotten a bit worse even..
3. I waited until the Virgin maintenance was done, which did happen few weeks' later.
4. Currently I'm still experiencing multiple network drops daily and as I have to work from home, this gets to a point where I have to ask for assistance again. Is there any chance my signal is too strong or something along the lines?