Menu
Reply
  • 2
  • 0
  • 0
mk6dan
Joining in
66 Views
Message 1 of 3
Flag for a moderator

Virgin SH2 Dropouts

Recently for the past 3/4 weeks i've been having issues with my super hub. Every so often even if im in the next room (8ft away) the speed im meant to be getting is 70mbps but in the next room i'm getting around 20. But probably once or twice an hour ill lose connection either on my pc (wireless) or on my phone (g5). Tried both 2ghz and 5ghz but having the same issue.

 

Checked the router status page and checked 

Network Log

First Time Last Time Priority Error Number Description
29/11/2016 21:47:37 GMT 29/11/2016 21:47:37 GMT Error (4) 68010302 DHCP WAN IP - *******
29/11/2016 21:46:45 GMT 29/11/2016 21:46:45 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
29/11/2016 21:45:00 GMT 29/11/2016 21:45:00 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/11/2016 21:44:30 GMT 29/11/2016 21:44:30 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/11/2016 21:44:00 GMT 29/11/2016 21:44:00 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/11/2016 21:43:30 GMT 29/11/2016 21:43:30 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/11/2016 21:43:00 GMT 29/11/2016 21:43:00 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/11/2016 21:42:30 GMT 29/11/2016 21:42:30 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/11/2016 21:42:00 GMT 29/11/2016 21:42:00 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/11/2016 21:41:30 GMT 29/11/2016 21:41:30 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/11/2016 21:41:00 GMT 29/11/2016 21:41:00 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/11/2016 21:40:30 GMT 29/11/2016 21:40:30 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/11/2016 21:40:00 GMT 29/11/2016 21:40:00 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/11/2016 21:39:30 GMT 29/11/2016 21:39:30 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/11/2016 21:39:00 GMT 29/11/2016 21:39:00 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/11/2016 21:38:30 GMT 29/11/2016 21:38:30 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/11/2016 21:38:00 GMT 29/11/2016 21:38:00 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/11/2016 21:37:30 GMT 29/11/2016 21:37:30 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/11/2016 21:37:00 GMT 29/11/2016 21:37:00 GMT Critical (3) 82000400

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out

         
         

Also checked Downstream -

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz) 266750000 274750000 282750000 290750000 298750000 306750000 314750000 322750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 13 14 15 16 17 18 19 20
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV) 14.00 13.93 14.07 14.05 13.95 13.90 14.03 14.10
RxMER (dB) 36.84 36.84 36.84 36.84 37.09 37.09 37.09 37.09
Pre RS Errors 931 729 356 1063 280 303 938 964
Post RS Errors 290 292 269 966 277 302 937 962

Anyone able to help or assist? I have reset the counter this month. And also tried rebooting the router a few times when connection drops out. One thing to note is wired connection and wireless 2ft away the speed is perfect but going even slightly further away in the same room can cause it to drop 20-30mbps Thanks

[MOD EDIT: For your security personal and private information has been removed from this post. Please review the Forum Guidelines]

0 Kudos
Reply
  • 3.88K
  • 120
  • 203
Forum Team (Retired) Adam_L
Forum Team (Retired)
34 Views
Message 2 of 3
Flag for a moderator

Re: Virgin SH2 Dropouts

Hi mk6dan, 

Thanks for posting! I am sorry to hear about your issues with your Super Hub 2 dropping out, I apologise for any inconvenience caused. 

I have tested things from here and I can see that all of your downstream power levels are too high, both of your upstream power levels are too low and there's a lot of T3 time outs inside the Hubs logs. In order to resolve this for you an engineer will need to attend and investigate this further for you.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking, please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 2
  • 0
  • 0
Beetlebabe1973
Joining in
28 Views
Message 3 of 3
Flag for a moderator

Re: Virgin SH2 Dropouts

Hi
I am having the same problems for the past week I have had a continuous cycle of dropouts every 5 mins you can almost see watch by it. Nothing has changed in terms of positioning, gadgets around the hub that could suddenly cause interference. The dropouts are most obvious when online gaming it boots me off Xbox live on my Xbox one when streaming video it tends to stutter or buffer. I have tried router reboots full power downs of router and kit attached. I have tried changing channels swapping between performance and range settings nothing makes a difference.
Connection via Ethernet to test seems to work but is not something I could do as a long term solution to many devices and all wireable. I am guessing faulty router. Please help
0 Kudos
Reply