...having read the article from the Beeb, and checking my own
in Virgins defence, there is a pretty obvious clue in the default password that read "CHANGEME"
unfortunately non tec aware folk will have simply got their new Virgin circuit up and running and got on with the serious stuff like updating BookFace and posting Instameal selfies from cliff edges
seems the vulnerability was not the outside interface of the Superhub2 but weak devices on the network giving the hackers access to the inside interface of the Superhub2 with a default password (like ANY other default password on ANY other device on the exploited network)
Probably a superhub 1 then. If the yellow ports are arranged horizontally and there's a distinct mount under it, plus it's a glossy black finish, then it's a 1. The 2 is more of a matt finish and the ports are arranged vertically.
Whilst there is little practical implication in having your wifi password intercepted, if you live in a densely populated area then there's still a risk however small.
I use mine in modem only mode and rely on the far better protection offered by my Asus router, so not an issue for me as the wifi is disabled
Morning, wonder if anybody can help me. I want to change my router password because of the trouble with the hacking, my router is a super hub. Following instructions (I am not computer minded), I typed the number http://192 etc, in the browser as stated, but it comes up site not secure. the page has come up to change the password, but I am a bit reluctant to do it now because of the message. So what do I do now to change the router password, I have tried ringing Virgin but their lines are extremely busy. I have also tried putting an s after the http, but that does not work. Would appreciate some advice thank you.
1) if you can get Amazon to put a data center in someone's front/back yard and 2.) have Amazon agree it's there to hack that person's WiFi and 3.) hope the person doesn't notice the data center on their property...
Why anyone would keep the default settings for devices is beyond me especially for a hub such as this. I have always been advised by Virgin to make sure I change my hub name and password to make my network more secure.
It is not surprising that a hacker could easily access a hub if someone keeps the default settings especially with how obvious the default name and passwords are for most companies across the globe.
It is strange, however, that the BBC and others are reporting that Virgin are advising all customers with a superhub 2 and using default settings to change their passwords yet there has been no email to customers who have a superhub2 or a blanket advisory to all customers advising them that they should change their passwords away from the default settings to ensure added protection.
As someone with a superhub2 (luckily I always change the settings when I get tech) I am disappointed that they have let the media whip this story up without contacting us. Some people will no doubt go in a needless panic so would be good if Virgin actually communicated with us customers just to calm the inevitable storm.
log back into the hub and ignore the not secure message as you're just connecting to the hub itself and not beyond it for this instance, you can change the default password to log into the hub, but make sure you make a note of it & keep it on a bit of paper under the hub etc, if ever you forget the password or lose the paper etc you can reset the hub back to it's original state default password & log in that's on the sticker by pressing the pin hole reset button on the hub, all changes you made will be reset to default, If you wish to change the wireless password you can follow these instructions, make sure your wifi password is longer than 12 characters(upper & lower case A a etc, symbols like !@*% etc, numbers. Again make a note of the new password, any device connected will be disconnected until you enter the new password on each device, ie: i-phone, laptop, xbox etc
Hi, I heard today that Virgin are recommending changing your password on the superhub for security reasons. I want to do it but when I try to log into Virgin website it says as part of the log in registration, enter your 9 digit account number ? But my account number is only 8 digits and it just keeps telling me the account number is 9 digits. I don't understand because I'm looking at my paper bill and my account number is 8 digits ! Anyone able to cast some light on this so I can get on with changing my password. Thanks in advance.