We had a problem in the area yesterday, service status said it was webmail issue and fixed by 16:00 that day. I arrive home and a VM van was in our road ( the box is right outside our house) after he drives off and once I'm inside I have intermittent or no broadband. I call VM this morning, tests are done, there is a fault with my connection, it's confirmed . I am told the next slot for an engineer is in 6 (yes six) days. I escalated it to customer relations but they can not give me an earlier date. Come on VM, deliver a service I have contracted with you to provide!!! I don't want/need credits as good will, I want working broadband!!!!
How on earth can it take 6 days to find an engineer to fix a fault that an engineer probably created anyway???? 24 hours would be acceptable, 6 days isn't!!!!
Once again no response from VM. What do I have to do to get a resolution? I've had no broadband for over 4 days now, been promised a high priority status in case of a cancellation. Can someone from VM please explain why it's acceptable to have to wait 6 days to get my broadband fixed!