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Pierre76
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Very slow broadband at night

What is going on? The internet is so slow, it is impossible to stream a movie. It is ok during the day but so bad at night. It has bow been going on for months and is getting worse and worse. Can i please get a response and can you let me know what is being done to remediate this. We live in central london not in the highlands! Thanks
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Re: Very slow broadband at night

Hi there Pierre76,

 

Welcome to the community and thanks for posting.

 

Sorry to read you are experiencing slow broadband speeds during the evenings.

 

I've taken a look at your connection, the line and hub are running fine with no faults reported.

 

If you complete a speed test through a wired connection, what speeds do you achieve?

 

Let me know how you get on

Sam


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Pierre76
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Re: Very slow broadband at night

50mb during the day, 3mb from 9pm
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Re: Very slow broadband at night

Morning Pierre76,

 

Thanks for getting back to me.

 

When you get chance, complete a speed test whilst the Super Hub is in modem mode please as this will eliminate other devices connected.

 

Speak soon

Sam

 

 


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Pierre76
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Re: Very slow broadband at night

Sam, this is related to the area i'm living in. Too many people are sharing the internet at night. When is Virgin planning to upgrade and provide 21st century bandwidth to their customers?
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Re: Very slow broadband at night

Hello Pierre76,

Thanks for getting back in touch Smiley Happy

I've just checked your connection again and noticed that we've currently got an open SNR fault in your area. We're hoping to have this resolved by the 1st March, until then you might notice that your connection is slow and intermittent.

Sincere apologies for this, please update us after the 1st.

Take care.

Heather_J

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