Above shows my ping when downloading a game (at about 2MB/s). My ping has been over 800ms the entire time and I'm the only one using the net in my house. Is there an issue with my router? I'm sure I never used to have such an issue when downloading.
Upstream should be minimal, I'm downloading one thing from Steam. It's a SH2ac, VIVID 200 Optical Fibre package. I've been told there is an issue in my area (over subscription) which should be sorted 11th Jan. Wanted to make sure we don't have any hardware issues on top of that.
Re: Very high ping when downloading. Is this right?
Thanks for taking the time to post on the community.
I'm sorry to read that you are having issues with your broadband connection.
I've managed to locate your account, and can see a high peak time traffic fault in your area which will be causing this issue. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F004088639 and with a review date of 11th January 2017.
I will pass this across to one of my colleagues who will be in touch with more information.