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dac_bt
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Very bad speed

.This is disgusting... 21st centuryThis is disgusting... 21st century

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Superuser
Superuser
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Re: Very bad speed

A few more details would be good...

Is that wired? Wireless?

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.


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dac_bt
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Re: Very bad speed

I must say I appreciate you replying back quick but I don't know how long it's going to take me to reply with this speed.

And to answer your question, Its both wired and wireless It has been like this for 2 days now and I really have important job to finish.

Here are the details you needed.

Untitled.jpgUntitled2.jpg

Untitled3.jpg 

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Superuser
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Re: Very bad speed

Either your HUB is mis reporting stats or you've got over 2000 timeouts on one upstream.

Neither is good.

Ill get staff to take a look, but its likely to be  a day or so, you may want to take a punt on 150.

 

 


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Forum Team
Forum Team
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Re: Very bad speed

Hey dac_bt,

 

Thanks for posting and a big welcome to the community Smiley Very Happy

 

Sorry to hear about your connection problems, I appreciate @Kippies bringing this to my attention. You've got a very high amount of time-outs, which will need an engineer to resolve.

 

I'll drop you a PM (purple envelope, top right) to confirm an appointment.

 

Speak with you very soon,

Take care

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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