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DD77
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VM Business Broadband - Off again - intermittent since August

Since we upgraded to the all singing all dancing 300MB service from the 50MB service we have had the new Citron modem installed and the service has been terrible - it's been offline more than it's been on - had multiple engineers turn up and get it back online for it to go off again a day later. We've had three different modems and no joy. Sick to death of it now, wish we had never upgraded. Virgin are less than any help on the phone. "We can't see a problem so there's not a problem."

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Re: VM Business Broadband - Off again - intermittent since August

Hi DD77,

 

Welcome to the community and thanks for posting.

 

My apologies that you are having issues with your broadband connection.

 

I would like to help further, unfortunately I am unable to check Business accounts. 

 

For further assistance by all means use on of the following methods on this link > Virgin Business Contact Us.

 

Regards

Sam


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