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sabyasachisen
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Upload Speed > Download Speed... How?? Why??

I live in an area where I'm supposed to get up-to 150 MB speed......Just ran a broadband speed test using uswitch's online tool. Shocked to see this (see attached). Service Status says no reported issues. Result: This is now taking ages to download a mere 20MB file, which I need for work. Screen Shot 2016-11-28 at 8.58.04 PM.png

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Forum Team (Retired) Adam_L
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Re: Upload Speed > Download Speed... How?? Why??

Hi sabyasachisen, 

Thanks for letting us know that you're having issues with slow speeds, I apologise for any inconvenience caused. I will do my best to get this sorted for you.

I have tested the connection from here and I can see that your modem's SNR (Signal to Noise Ratio) levels are too high and will require the attention of one of our engineers in order to resolve this for you.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this all booked and secured for you.

Take care, 

Thanks, 

Adam.


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